Collector I

Job Title: Collector I

Location: Costa Mesa, CA 92626

Duration: 3 Months

Working Schedule: Monday through Friday (7:00 AM to 3:30 PM PST)

Pay Rate: $20- 29/hr

Position Overview:

• The Collector serves as the account representative working with insurance companies, government payors, and/or patients for resolution of payments and accounts resolution.
• Completes assigned accounts within assigned work queues.
• Obtains the maximum amount of reimbursement by evaluating claims at the contract XXXX with the use of the contract management tool for proper pricing (Examples: APC, DRG, APRDRG).
• Reviews and initiates the initial appeal for underpayments observing all timely requirements to secure reimbursement.
• Reviews and completes payor and/or patient correspondence in a timely manner.
• Escalates to the payor and/or patient accounts that need to be appealed due to improper billing, coding and/or underpayments.
• Reports new/unknown billing edits to direct supervisor for review and resolution.
• Has a strong understanding of the Revenue Cycle processes, from Patient Access (authorizations & admissions) through Patient Financial Services (billing & collections), including procedures and policies.
• Has thorough knowledge of managed care contracts, current payor rates, understanding of terms and conditions, as well as Federal and State requirements.
• Interprets Explanation of Benefits (EOBs) and Electronic Admittance Advices (ERAs) to ensure proper payment as well as assist and educate pa ents and colleagues with understanding of benefit plans.
• Understanding of hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms.
• Knowledge of HMO, POS, PPO, EPO, IPA, Medicare Advantage, Covered California (Exchange), capita on, commercial and government payors (i.e. Medicare, Medi-Cal, TriCare, etc) and how these payors process claims.
• Demonstrates knowledge of and effectively uses patient accounting systems.
• Documents all calls and actions taken in the appropriate systems.
• Accurately codes insurance plan codes.
• Establishes a payment arrangement when pa ents are unable to pay in full at the me payment is due.
• May review for applicable cash rates, special rates, applicable professional and employee discounts.
• May process bankruptcy and deceased patient accounts.
• Performs other duties as assigned.

Education and Experience:

• High school diploma or equivalent required.
• One year of previous hospital business experience, or equivalent required or strong background in customer service.
• Basic experience with insurance plans, hospital reimbursement methodology, and/or ICD10 and CPT coding
• Epic Hyperspace Required.

Job Knowledge, Skills, and Competencies:

• Diversity
• Technology & Equipment Skills
• Interpersonal Skills
• Job Knowledge
• Oral/Written Communication
• Travel

Organization Behavioral Competencies:

• Business acumen
• Customer satisfaction
• Innovation
• Trust & accountability