Collections Representative
6-month contract-to-hire | Full-time
$18-$20 per hour
Monday-Friday
8:30am-5pm or 8-4:30pm
We are seeking a Collections Representative to support delinquent account resolution and customer outreach within a banking environment. This role is responsible for working directly with customers to resolve past-due accounts while maintaining a high level of professionalism and customer service.
Responsibilities:
• Contact customers regarding delinquent accounts and negotiate payment solutions and payment arrangements
• Handle a high volume of inbound and outbound collection calls (approximately 60 accounts/calls per day)
• Work from an assigned collections queue and prioritize accounts accordingly
• Review account histories, payment trends, and customer information to determine appropriate collection strategies
• Conduct light skip tracing and research to locate customers using available tools and resources
• Investigate and resolve customer account issues
• Maintain accurate customer records and update contact information
• Document collection efforts, customer communications, and account activity
• Assist with other collection department functions as needed
• Manage multiple accounts and priorities in a fast-paced environment
Requirements:
• 3–5 years of collections, customer service, call center, loan servicing, or related experience
• Collections experience preferred
• Experience handling inbound and outbound calls in a high-volume environment
• Strong verbal and written communication skills
• Excellent phone and customer interaction skills
• Ability to review account information, analyze payment activity, and make sound decisions
• Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer systems
• Strong organizational, multitasking, and problem-solving abilities
• Detail-oriented with solid data entry and documentation skills
• Team-oriented with strong listening and interpersonal skills
Additional Information:
• Products serviced include auto loans, personal loans, and lines of credit
• Approximately two weeks of training provided
• Fully onsite position
• One mandatory Saturday per month required; additional overtime may be available