Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
Legally, ethically and confidentially handle any correspondence and/or payments received.
Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
Assist all members of collections staff with daily processes and procedures when required.
Carry out any reasonable request by management.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Effective Communication skills
Ability to handle pressure and remain calm with customers
Knowledge retention and recall providing accurate information to customers
Problem solving
Team player
To fulfill this role, you must possess the following minimum qualifications and experience:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
More than 6 months collections experience or related area (Customer Services or Sales)
Timeshare Industry, Financial Services or Banking experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.