Accidental Death and Dismemberment (AD&D), Analysis Skills, Bankruptcy, Collections Regulations, Communication Skills, Conflict Resolution, Credit and Collections, Customer Relations, Customer Support/Service, Customer/Client Research, Equal Employment Opportunity (EEO), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA), Finance, Foreclosures, High School Diploma, Investment Services, Leadership, Loan Servicing, Loss Mitigation, Maintain Compliance, Mentoring, Metrics, Microsoft Office, Mortgage Collections, Mortgage Servicing, Negotiation Skills, Operational Support, Organizational Skills, Past Due Accounts, Performance Analysis, Performance Management, Philosophy, Portfolio Analysis, Problem Solving Skills, Process Improvement, Regulations, Regulatory Compliance, Regulatory Requirements, Team Player, Time Management, Training/Teaching, Trend Analysis, Tuition Fees
The POWER of a CAREER!
At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We’re hiring a Collector to support our Loan Servicing team through delinquency management, borrower assistance, loss mitigation coordination, and collections oversight.
This role is ideal for an experienced collections professional who combines strong regulatory knowledge with exceptional customer service skills. You'll play a key role in helping borrowers navigate financial challenges while supporting departmental goals, mentoring team members, and ensuring compliance with investor and regulatory requirements.
What You'll Do:
- Serve as a Single Point of Contact (SPOC) for borrowers seeking loss mitigation and payment assistance
- Analyze delinquent accounts, gather financial information, and recommend appropriate workout solutions
- Coordinate with Loss Mitigation to ensure accurate follow-up and implementation of approved workout plans
- Prepare and send required RESPA notices and borrower communications
- Provide training, mentorship, and guidance to collections team members
- Assist with developing and maintaining collection procedures, reports, and training materials
- Monitor delinquency trends and assist leadership with reporting and portfolio performance analysis
- Calculate month-end delinquency metrics and support daily reporting activities
- Track queue volumes, field visits, and workload distribution
- Perform skip tracing activities and assist with borrower location efforts
- Monitor vendors and agencies to ensure timely and compliant completion of assigned actions
- Maintain compliance with FDCPA, RESPA, FCRA, CFPB, investor, and internal servicing requirements
What You Bring:
- High school diploma or equivalent required; associate degree in Business, Finance, or related field preferred
- 2-3 years of experience in mortgage collections, loss mitigation, default servicing, or related functions
- Working knowledge of FDCPA, RESPA, FCRA, foreclosure, bankruptcy, and collection regulations
- Understanding of mortgage servicing, investor guidelines, and foreclosure processes
- Strong negotiation, conflict resolution, and borrower communication skills
- Experience analyzing delinquency trends and recommending solutions
- Strong analytical, organizational, and decision-making abilities
- Proficiency in Microsoft Office applications and mortgage servicing platforms
- Ability to work independently while supporting team success and departmental objectives
- Commitment to compliance, professionalism, and exceptional customer service
Why Join Northpointe?
Join a collaborative, customer-focused servicing team where your expertise helps borrowers find solutions while supporting operational success and regulatory compliance. You'll have opportunities contribute to process improvements and play a critical role in managing portfolio performance.
Our Hiring Philosophy
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:
- Medical
- Dental
- Vision
- Life, LTD, & AD&D
- Dependent Care Spending Plan (DCSA)
- Employer Stock Ownership Plan with 401(k) feature and company match
- Complimentary Banking Services
- Tuition Assistance
Ready to Apply?
If you're ready to use your collections expertise to support borrowers, strengthen portfolio performance, and contribute to a high-performing servicing team, we want to hear from you. At Northpointe Bank, this is more than a job — it's the POWER of a CAREER.
AA – EOE
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Northpointe Bank
To be the best bank in America by bringing value and innovation to the people we serve.
Northpointe Bank opened its doors in 1999. The initial focus of the organization was to be a sound financial resource for each and every client in need of a home loan. Over the years, Northpointe Bank has grown tremendously, but they still hold on to the same core values that has continued to bring them success.
While Northpointe Bank has continued to be an innovator in the mortgage industry, they have expanded their business units to include deposit accounts, mortgage purchasing programs, warehouse lending and banking fulfillment services.
Northpointe Bank has physical offices in Michigan, Colorado, Georgia, Indiana, Ohio and North Carolina, but their client base expands throughout the country.