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Skills
Accounts Receivableunmatched
Aging Analysisunmatched
Analysis Skillsunmatched
Bankruptcyunmatched
Billingunmatched
Collection Agencyunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Documentationunmatched
Financial Trend Analysisunmatched
Forecastingunmatched
High School Diplomaunmatched
Legalunmatched
Litigationunmatched
Microsoft Product Familyunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Problem Solving Skillsunmatched
Progress Reportsunmatched
Salesforce.comunmatched
Time Managementunmatched
Description
Join Our Team in Vibrant Miami, FL!
We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1–120 days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships.
Key Responsibilities:
Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
Perform daily collection activities including phone calls, emails, texts, and formal letters.
Maintain a structured follow-up system to ensure customer commitments are met.
Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes.
Prepare weekly forecasts and progress reports by aging bucket.
Analyze aging accounts receivable (AR) and monitor for non-payment trends.
Offer and manage payment plans, process payments, and evaluate eligibility for extensions.
Conduct skip tracing and assign field cases for accounts lacking contact information.
Investigate and resolve collection-related disputes in a timely manner.
Prepare and submit cases for litigation to the legal team.
Coordinate with third-party collection agencies and manage feedback loops.
Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.
Requirements:
Minimum 3 years in a collections role managing aging and default accounts.
High school diploma required; college degree preferred.
Proficiency in Zuora, Salesforce, CIS, and Microsoft 365 Suite.
Preferred Attributes:
Customer-focused mindset with a problem-solving approach.
Ability to maintain professionalism in challenging situations.
Organized, analytical, and results-driven.
Ready to make a difference? Apply now and be part of a dynamic team in Miami!
Subject Line: Exciting Opportunity for a Collections Specialist
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