Collector

We are hiring for a Collections position in Greensboro

Pay - $16-$18 phr paid weekly

Hours - 8am to 5pm Monday to Friday

We are seeking a dedicated and detail-oriented Collection Agent to join our dynamic financial services team. In this role, you will be responsible for managing outstanding accounts, ensuring timely collection of payments, and maintaining positive relationships with clients. The ideal candidate will possess strong communication skills, a solid understanding of medical billing and financial concepts, and proficiency with various accounting and medical software systems. This position offers an opportunity to contribute significantly to the efficiency of our revenue cycle management processes while supporting our commitment to excellent customer service.

Responsibilities

• Contact delinquent accounts via phone, email, or written correspondence using professional phone etiquette to collect overdue payments.
• Review and analyze accounts receivable data to identify outstanding balances and prioritize collection efforts.
• Verify account details, including medical billing information, CPT coding, ICD-10 codes, and account reconciliation data.
• Negotiate payment arrangements with clients while maintaining compliance with company policies and ethical standards.
• Maintain accurate records of collection activities and update account statuses in financial software systems.
• Collaborate with healthcare providers and insurance companies to resolve billing discrepancies related to medical terminology or coding issues.
• Perform account analysis to identify trends or issues affecting collections and recommend process improvements.
• Assist in accounts payable tasks related to medical expenses when necessary.
• Support revenue cycle management initiatives by understanding the full cycle from billing to collections.
• Ensure compliance with all relevant regulations, including those related to patient privacy and financial transactions.

Experience

• Proven experience in medical collections, accounts receivable, or related financial roles within healthcare or similar industries.
• Familiarity with medical billing processes, CPT coding, ICD-10 coding standards, and revenue cycle management practices.
• Strong understanding of accounting principles such as debits & credits, account reconciliation, and financial concepts.
• Proficiency in medical billing software, accounting software (e.g., QuickBooks, specialized healthcare platforms), and financial software tools.
• Excellent phone etiquette combined with strong customer service skills to handle sensitive situations professionally.
• Knowledge of telemarketing techniques for effective outreach and follow-up.
• Ability to analyze accounts receivable data accurately using math skills and account analysis techniques.
• Effective negotiation skills to facilitate payment arrangements while preserving client relationships.
• Basic understanding of accounts payable procedures related to medical expenses is a plus.
• Strong organizational skills with attention to detail in managing multiple accounts simultaneously. If you are committed to excellence in financial collection practices and eager to contribute your expertise within a collaborative environment, we encourage you to apply today. Join us in supporting our mission through effective revenue cycle management and outstanding customer service.

Benefits Available:

• Short/Long Term Medical Insurance
• Dental Insurance
• Term Life
• Short Term Disability
• Direct Deposit
• Holiday Pay
• Service Bonus