Collector Mortgage Servicing (81783)

BOK Financial Corp

Irving, TX

JOB DETAILS
SKILLS
Banking Services, Campaigns, Communication Skills, Customer Support/Service, Detail Oriented, Finance, Investment Management, Loan Servicing, Mortgage Collections, Mortgage Servicing, Past Due Accounts, Physical Demands, Problem Solving Skills, Securities, Strategic Planning, Team Player, Training/Teaching
LOCATION
Irving, TX
POSTED
12 days ago

Req ID: 78230

Location: Irving -IRV

Areas of Interest: Collections

Pay Transparency Salary Range: Not Avalibale

Application Deadline: 08/28/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.

Bonus Type

Discretionary

Summary

At BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing. Bring your knowledge and passion for loan servicing to us.

Job Description

The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviewing account for correct resolution and is accountable for reducing delinquency for assigned accounts.

Team Culture

Each team member is responsible for their set of daily tasks, but all work together to ensure the day's work is completed. They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.

We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.

How Youll Spend Your Time

  • You will have both inbound and outbound call responsibilities each day on your defined customer list.
  • You will develop your own strategy around effective calling campaigns and resolutions.
  • You will be given the tools you need to succeed and support our customers while making a direct impact every day.
  • You will work closely with your team and manager to develop solutions and remedy delinquency matters.

Education & Experience Requirements

This level of knowledge is normally acquired through 3-5 years of high volume collections experience.

Prior experience in Mortgage Collections is a plus.

Working Conditions & Physical Requirements

Office - 20 lbs

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

Apply today and take the first step towards your next career opportunity!

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions.

About the Company

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BOK Financial Corp

We began in 1910 as a regional source of capital for the energy industry; we’ve become one of the strongest, most vibrant financial institutions in the country, fueling economic growth and security across the American Midwest and Southwest. From our roots in Tulsa, Oklahoma, we’ve grown into a leading provider of sophisticated financial solutions to businesses, institutions and individuals across the country.

We are nimble and responsive to changing market and industry conditions, while taking time to build enduring relationships with our clients.

We believe that no financial challenge is too big and no opportunity too small to make an impact. We are guided by our commitment to serving our clients, providing a positive work environment for our employees and making a difference in the communities we serve.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Banking
WEBSITE
http://www.bokf.com