Job Description
At-a-Glance:
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).
Position Type:
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Shweta at (862) 895-5570 to learn more.
#LI-VK1
#HbM6349
Are you ready to build your career by joining an international automotive company. If so, our client is hiring a Collector (Spanish Speaking).
Position Type:
- Contract
- Onsite
- 2 years of Collections and/or Customer Service experience preferred
- Ability to offer short and long term solutions to customer
- Demonstrating a strong customer service mindset while ensuring efficient and professional support
- Provide effective payment solutions to customers while supporting collection objectives.
- Skillset:
- Analytical skills
- Microsoft Office
- Problem solving skills
- Customer service focused; driven & self-motivated; team player; Bilingual in English and Spanish with fluency in reading, writing, and speaking required.
- Collects delinquent payments and secures payment commitments from customers through phone and written communications, ensuring full compliance with regulatory requirements.
- Negotiates appropriate payment solutions for customers unable to make immediate payments, supporting effective resolution of delinquent accounts.
- Delivers a high standard of customer service to both external and internal stakeholders, maintaining professional phone etiquette and ensuring timely and effective follow-up.
- When contact is a challenge, perform additional research to locate clients and collateral by obtaining phone numbers and address for delinquent customers through authorized means (including, but not limited to the following actions):
- Customer file in ECM
- Calling customer references on file
- Updating customer demographic information
- In depth location of customers via internet resources
- Adheres to established compliance controls, strategies, and procedures when managing accounts and customer interactions.
- Follows approved processes and guidelines, identifies
- potential risks or gaps during account handling and promptly escalates issues as needed.
- Monitors individual performance against key metrics such as cure rates, roll rates, productivity, call quality, and adherence, ensuring alignment with operational targets and contributing to overall portfolio performance.
- Offer feedback and recommendations on processes currently in place and training reference materials.
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Shweta at (862) 895-5570 to learn more.
#LI-VK1
#HbM6349
Numbers & Facts
| Location | Fort Worth, TX |
| Industry | Staffing/Employment Agencies |
| Salary | $35.69 Per Hour |
| Company Size | 100 to 499 employees |
| Website | http://www.hiredbymatrix.com |
About Company
We believe in putting people together for the right reasons. Getting you a great job that makes you feel fulfilled in your career. Finding the perfect candidate to help you achieve business success.
Whether you are looking for the best candidate for your company or searching for your next career move, we are dedicated to making sure you thrive. We take your needs personally and have a variety of services to ensure you reach your goals. We listen to the needs of our clients and candidates and then thoughtfully match the right person with the right job. When people come together doing what they love success is guaranteed and partnerships last.
Skills
- Analysis Skillsunmatched
- Automotive Industryunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Demographicsunmatched
- Engineering Change Managementunmatched
- English Languageunmatched
- Maintain Complianceunmatched
- Microsoft Officeunmatched
- Multilingualunmatched
- Negotiation Skillsunmatched
- Past Due Accountsunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Referenceable Customersunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Spanish Languageunmatched
- Team Playerunmatched
- Time Managementunmatched
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