Collector

trak group

West Chester, OH

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JOB DETAILS

SKILLS

Accounting Close, Accounting Software, Accounts Receivable, Accounts Receivable Management, Analysis Skills, Billing, Cash Applications, Cash Flow, Collection Agency, Communication Skills, Contract Management, Corporate Policies, Credit and Collections, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Documentation, Documentation Review, ERP (Enterprise Resource Planning), Maintain Compliance, Microsoft Excel, Microsoft Office, Negotiation Skills, Online Communications, Organizational Skills, Past Due Accounts, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Reconciliation, Sales Management, Small Business, Team Player, Time Management, Track Customer Issues, Writing Skills

LOCATION

West Chester, OH

POSTED

1 day ago

Collector

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in West Chester, Ohio thats expanding its Shared Services team.
Position Summary
We are seeking an Accounts Receivable Specialist to manage collections and customer account resolution with a primary focus on high-volume accounts in the 3090 day aging category. This role is ideal for someone who excels at building relationships, communicating with small business owners, and finding collaborative solutions to collect outstanding balances while maintaining positive customer relationships. The successful candidate will be proactive, customer-focused, and experienced in accounts receivable, dispute resolution, and cash application.
Key Responsibilities

Monitor and apply daily accounts receivable cash receipts accurately and timely.
Manage collection efforts for outstanding customer balances, with an emphasis on high-volume accounts and invoices under established thresholds.
Build strong relationships with customers to facilitate payment while maintaining a professional and customer-focused approach.
Contact customers regarding overdue balances and negotiate payment solutions that support positive long-term relationships.
Work with outside collection agencies when internal collection efforts have been exhausted.
Investigate and resolve discrepancies between customer payments, deposits, and account records.
Resolve accounts receivable disputes through customer communication and vendor portal management.
Monitor and manage aged accounts receivable to improve collection performance and reduce outstanding balances.
Support customer contract administration by reviewing documentation and responding to contract-related information requests.
Assist with month-end close activities and accounts receivable reporting.
Review aged balances for potential bad debt write-offs and refund analysis.
Maintain accurate customer records and documentation while ensuring compliance with company policies.

Qualifications

Previous experience in Accounts Receivable, collections, or customer account management.
Strong relationship-building and customer service skills with the ability to handle sensitive collection conversations professionally.
Experience with cash application, collections, and aging account management.
Experience resolving customer disputes, including working through vendor portals.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage a high-volume workload.
Detail-oriented with strong analytical and problem-solving abilities.
Proficiency with Microsoft Office, particularly Excel, and ERP/accounting systems.
Ability to work independently while collaborating effectively with internal teams.

Ideal Candidate Profile

Relationship-driven professional who can balance firm collections with exceptional customer service.
Comfortable working with small and family-owned businesses to develop practical payment solutions.
Persistent, empathetic, and skilled at influencing positive outcomes through communication and trust.
Organized self-starter who thrives in a fast-paced, high-volume environment.
Results-oriented individual committed to improving cash flow while maintaining strong customer relationships.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

About the Company

trak group

trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.

trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.

Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1972

WEBSITE

http://www.trakcincy.com/

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