General Description: Point of contact for delinquent accounts for collections activities.
Responsibilities - Include, but are not limited to:
Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers
Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate
Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures
Discuss financial status, review monthly income and expenses, and determine reason for non-payment
Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail
Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
Follow all company and department policies and procedures.
Utilize proper protocol, for borrowers, clients, state and federal regulations, as well as best practices
Maintain and document mortgage collection systems and databases with all activities and communications
Process mortgage loan payments in accordance with established guidelines
Consistently monthly goals
Reconcile accounts with misapplied payments.
Successfully complete annual regulatory compliance training.
Additional duties as assigned.
Required Qualifications:
High School diploma or equivalent
Solid PC skills: Microsoft applications and loan servicing platforms
Analytical and problem-solving skills and attention to detail
Pre-Employment Screening: Drug screen and background check required.
Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law
Application Instructions:
Contact: Monica Montes
Office Location: Chase Technical Staffing, 1821 Walden Office Square Suite 390 Schaumburg, IL 60173
Walk-ins Welcome: Monday to Friday, 10:00 AM 3:00 PM
Apply Online:www.chasestaffing.com
Email:emontes@chasestaffing.com
Phone: 847-663-5322