College Services Associate (NYHELP Program)

College Services Associate (NYHELP Program)

Location: Utica, NY
Job Type: Full-Time, 12-Month

This position is part of the NY HELPS program, which temporarily waives the civil service examination requirement. Individuals appointed through this program will transition to competitive class status without needing to take a future exam.

The College is looking for exceptional colleagues to join the MVCC community. We are currently seeking a College Services Associate openings in our Office of Records and Registration. The College Services Associate provides support, guidance and referrals for students of Mohawk Valley Community College and for communicating and responding to Academic School customers as needed through established protocol. The incumbent also serves as a liaison between the Academic School and the textbook and instructional material publishers. Work is performed under the direct supervision of the designated School Dean. Supervision of others is not a function of this class. The incumbent performs related work as required.

Key responsibilities for this position include:

• Advises and guides students on the appropriate College and SUNY processes and procedures;
• Triages student requests and needs according to student development and educational needs;
• Refers students to appropriate College services, faculty and staff, and advises and directs them accordingly;
• Communicates and responds to Academic School customers through phone calls, e-mails, etc., from staff, faculty, parents, students and outside agencies;
• Prepares correspondence and reports as necessary;
• Uses applicable Academic School departmental and student software and systems with proficiency;
• Assists Academic Schools in the procurement of textbooks and instructional materials;
• Serves as liaison between the Academic Schools and the textbook and instructional material publishers;
• Serves as front line representative to students, advising them on questions and concerns regarding student status and records;
• Maintains multiple Academic School calendars, files and records;
• Works independently and collaboratively on Academic School projects;
• Maintains and adheres to Academic School confidentiality, including FERPA (Family Educational Rights and Privacy Act of 1974) guidelines with regards to all communication;
• Assists College staff with student intake, registration, retention and completion efforts;
• Assists Academic School in the processing of faculty assignments;
• May assist with the orientation and training of new staff.

Work Schedule: Monday -