Collision Repair Estimator

ProColor Collision Phoenix

Phoenix, AZ

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JOB DETAILS

SKILLS

Analysis Skills, Billing, Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Driver's License, File Maintenance, Follow Through, Health Insurance, Insurance, Leadership, Lift/Move 50 Pounds, Multitasking, Order Delivery, Organizational Skills, Painting (Facilities and Maintenance), Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Team Player, Time Management, Vision Plan, Writing Skills

LOCATION

Phoenix, AZ

POSTED

30+ days ago

Benefits:

Employee discounts
Paid time off
401(k)
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Vision insurance

Estimator Job Description

ProColor Collision Phoenix
Phoenix, AZ

What We Do

At ProColor Collision Phoenix, we mend the unforeseen. We do not just say that — we live it every day.

Working here often feels like helping build something meaningful from the inside out. There are long days, real challenges, and high expectations, but the reward is being part of a team that makes a real difference for customers during a stressful time in their lives.

We are looking for an Estimator who brings hustle, grit, professionalism, and a strong sense of ownership to everything they do. This role is a key part of our customer experience and overall shop performance. You will be expected to take initiative, communicate clearly, and continuously look for ways to improve.

At ProColor Collision Phoenix, we take pride in delivering high-quality repairs, honest communication, and exceptional service. Our customers rely on us to guide them through an unexpected situation with confidence and care, and we take that responsibility seriously.

We are looking for an Estimator who is ready to join a like-minded team, serve customers well, and help us reach our company goals together.

Who We Are

Our core values shape how we work, how we serve, and how we grow as a team.

We genuinely care
We go above and beyond for the people we serve. Behind every repair is a real person waiting for answers, updates, and peace of mind. We never lose sight of the human side of this business.

We do the right thing
We work hard, communicate honestly, and operate with transparency. We believe in doing quality work, telling the truth, and over-communicating rather than under-communicating.

We have a can-do attitude
We face challenges head-on with confidence and determination. We stay solution-oriented and proactive in the way we approach problems.

We like discovering
We do not guess — we dig deeper to find real answers. We believe in understanding the full picture so we can solve problems the right way.

We own the outcome
We take responsibility for our work, our communication, and our results. We move with urgency, hit deadlines, and speak up early when something could affect progress.

Why Join Our Team

We enjoy what we do, and we take pride in doing it well. We are not just fixing vehicles — we are helping people recover from stressful and unexpected situations.

When you join ProColor Collision Phoenix, you become part of a team that values:

Your voice — Your ideas, experience, and feedback matter
Trust and transparency — We believe in ownership, clarity, and honest communication
Growth — We want people who are always learning and always improving
Great people — We work hard, support one another, and enjoy what we do
Meaningful impact — The work you do here matters to both the team and the customer

Who You Are

You may be a great fit for this role if you:

Enjoy connecting with people and making them feel welcome
Genuinely like helping others
Stay calm and confident in stressful situations
Are naturally organized and proactive
Enjoy problem-solving and finding better ways to do things
Communicate well with customers, coworkers, and insurance partners
Work with urgency and attention to detail
Take feedback well and look for ways to improve
Thrive in a fast-paced environment
Are dependable, professional, and team-oriented

What You Will Be Doing

The Estimator evaluates vehicle damage, prepares accurate repair estimates, communicates with customers and insurance companies, coordinates parts and repair planning, and helps ensure customer expectations are met or exceeded throughout the repair process.

As an Estimator for ProColor Collision Phoenix, you are an ambassador of our brand. The way you communicate, carry yourself, and follow through has a direct impact on our reputation and success.

Essential Functions

Examine damaged vehicles to determine the extent of structural, body, mechanical, and interior damage
Prepare repair estimates using CCC
Determine whether damaged parts should be repaired or replaced
Evaluate repair practicality versus total-loss value considerations
Prepare and submit insurance-related estimate documentation
Order necessary parts and coordinate with the repair team
Maintain accurate notes, dates, and payment updates in CCC
Keep customers updated on repair progress
Help ensure final billing is accurate and consistent
Schedule pickup times in coordination with shop workflow
Assist with customer delivery and final vehicle walkarounds
Make outbound follow-up calls after estimates when needed
Maintain strong working relationships with insurance companies
Support profitability by maximizing labor efficiency and minimizing unnecessary material costs
Communicate urgent issues to management in a timely manner
Work closely with body technicians, painters, and leadership to keep repairs moving efficiently
Perform other duties as assigned

Qualifications

Required:

High school diploma or equivalent
Valid driver’s license
Strong verbal and written communication skills
Strong customer service skills
Basic computer proficiency
Ability to stay organized and productive despite interruptions
Ability to multitask in a fast-paced environment

Preferred:

Previous collision repair estimating experience
Experience with CCC One
Damage Analysis and Estimating Certification for Collision Repair
I-CAR training
Experience working with insurance companies and supplements

What Success Looks Like in This Role

Accurate and timely repair estimates
Well-maintained files, notes, and payment information in CCC
Strong communication with customers and insurers
Efficient coordination with production staff
Timely escalation of urgent issues
Positive customer experience from estimate through delivery
Contribution to shop efficiency and profitability

Working Conditions

Office and shop environment
Office is climate controlled; shop may experience heat and cold
Occasional driving for parts pickup, deliveries, or vehicle drop-off
Full-time, approximately 40 hours per week
Frequent standing, walking, bending, and kneeling
Must be able to lift up to 50 pounds
Must be able to distinguish colors for parts, paint, and related materials

This Job Is a Great Fit For Someone Who Is

Self-motivated and goal-driven
Organized and efficient
Customer-focused
Professional and dependable
Comfortable in a fast-paced environment
Able to work well with a team
Open to feedback and committed to improving

This Job Is Not For Someone Who Is

Defensive or resistant to constructive feedback
Unwilling to improve or adapt
Only interested in doing the bare minimum
Poor at communication with customers or teammates
Unwilling to help others or contribute to team success
Passive, complacent, or waiting to be told what to do

Apply Today

ProColor Collision Phoenix offers the opportunity to work with a growing company that values great people, high standards, and meaningful work.

If this sounds like the kind of team and role you want to be part of, we would love to hear from you. Please submit your resume and apply today.

About the Company

ProColor Collision Phoenix

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