Command Center Analyst

Summary DescriptionUnder the general supervision of the on-duty Watch Commander (WC), the Watch Officer (WO) performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC). WO's responsibilities are to monitor and respond to real-time incidents and emergencies. Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilitiesEssential Duties/Responsibilities

Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.

Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).

Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.

Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.

Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.

Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.

Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.

Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability

Support daily operations of the Protective Services Unit (PSU).

Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.

Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.

Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.

Support daily operations of the Protective Services Unit (PSU).

Other duties and responsibilities as assigned

Education RequirementsA graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.Work Experience

Must have one (1) + years experience in a related field preferred

Significant exposure to risk analysis and incident management

Skills

Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment

Excellent interpersonal skills and verbal/written skills

Excellent analytical skills

Ability to analyze business intelligence to determine the potential impact on client operations

Ability to take initiative and multi-task under pressure

Computer proficiency, including MS Office Suite

Effective time management skills

Effective problem-solving skills

Critical thinking skills

Self-motivated, highly flexible, and possess strong initiative and willing to undertake shift- duties.

The ability to speak, read and write the English language at the native level is essential

Excellent attention to detail and ability to organize and prioritize work with little supervision

Intelligence Gathering, Analysis, and dissemination of information experience preferred

Computer proficiency including MS Office Suite.