Command Center Dispatcher

Job Summary:

WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of
global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &
Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets
sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest
provider of live entertainment in the world promoting more than 50,000 events annually for
nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship
to create strategic music marketing programs that connect more than 1,200 sponsors with the
145 million fans that attend Live Nation Entertainment events each year. For additional
information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative,
forward thinking and committed. At Live Nation Entertainment, our people embrace these
qualities, so if this sounds like you then please read on!
THE JOB
[VENUE NAME] is seeking is seeking a CCTV Operator who will be responsible for acting as a
communication point for emergency and non-emergency calls during concerts. The ideal
candidate must be primarily an excellent communicator and able to remain calm and
composed, especially in emergency situations. You must be able to multi-task as well as take
the appropriate action with little supervision. The goal is to enable different parties to
communicate well by ensuring the accurate and timely transmission of information.
WHAT THIS ROLE WILL DO
• Work in conjunction with the General Manager and Operations Manager to ensure
compliance with all policies and procedures that relate to local, state, and federal laws
and regulations.
• Work directly with venue management regarding issues that require the attention of
medical, security, or police
• Logging incident reports via OnTrack system to document any and all incidents with
detailed and concise information
• Log all two-way radio communication regarding security, medical, and police
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site
• Maintain a log of all incidents that occur during each event
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment
changes needed
• Observe visitors, patrons, and employees via CCTV to preserve order and protect
property.
• Communicates pertinent information to the staff at pre show meetings.
• Ability to work with a diverse group of co-workers and develop strong working
relationships across all departments.
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role preferred
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Experience with CCTV software is strongly preferred
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to use standard office equipment
• Proficient in Microsoft Office
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we
aim to promote environments where everyone can be themselves, contribute fully, and thrive
within our company and at our events. As a growing business we will encourage you to develop
your professional and personal aspirations, enjoy new experiences, and learn from the talented
people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
intersectionality, or any other basis protected by applicable federal, state or local law, rule,
ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the
requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance
and the California Fair Chance Act and consistent with other similar and / or applicable laws in
other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For
this reason, Live Nation will make reasonable accommodations for the known physical or
mental limitations of an otherwise qualified individual with a disability who is an applicant
consistent with its legal obligations to do so, including reasonable accommodations related to
pregnancy in accordance with applicable local, state and / or federal law. As part of its
commitment to make reasonable accommodations, Live Nation also wishes to participate in a
timely, good faith, interactive process with a disabled applicant to determine effective
reasonable accommodations, if any, which can be made in response to a request for
accommodations. Applicants are invited to identify reasonable accommodations that can be
made to assist them to perform the essential functions of the position they seek. Any applicant
who requires an accommodation in order to perform the essential functions of the job should
contact a Human Resources Representative to request the opportunity to participate in a timely
interactive process. Live Nation will also provide reasonable religious accommodations on a
case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons
available in a timely and efficient manner. Live Nation may pursue all avenues available,
including promotion from within, employee referrals, outside advertising, employment
agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$20.00 USD - $25.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.