Command Center Manager
Berkley
Wilmington, Delaware
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JOB DETAILS
SKILLS
Analysis Skills, Automation, Computer Science, Customer Satisfaction, Enterprise Protection, Entrepreneurship, Fortune 500 Customers, High Availability, Incident Response, Information Technology & Information Systems, Insurance, Leadership, Leading Edge Technology, Machine Tool, Maintain Compliance, Mentoring, Metrics, Network Operations Center, Performance Metrics, Project/Program Management, Service Level Agreement (SLA), Team Lead/Manager, Technical Support
LOCATION
Wilmington, Delaware
POSTED
30+ days ago
Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!
BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.
Right Team. Right Technology. Simple and Secure.
Responsibilities:What You'll Do
As our Command Center Manager, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:
- Overseeing incident response, system monitoring, and SLA adherence
- Leading enterprise event escalations and executive-level communications
- Driving process maturity, automation, and operational efficiency
- Hiring, mentoring, and developing top-tier technical talent
- Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
- Reporting on KPIs, system availability, and customer satisfaction metrics
What You Bring
- 5+ years in a leadership role within a Data Center, NOC, or SOC
- Proven success in high-pressure, high-visibility environments
- Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
- Exceptional communication, project management, and analytical skills
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience with SRE principles, automation, and tooling optimization is a plus
Why BTS?
- Be part of a Fortune 500-backed tech team with global impact
- Work in a culture that values innovation, growth, and employee development
- Enjoy opportunities to expand your career into roles you never imagined
- Make a real difference in how technology supports the future of insurance
The Company is an equal employment opportunity employer.
About the Company
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