Commercial Account Manager
Alera Group
Frederick, Maryland(remote)
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JOB DETAILS
SALARY
$85,000–$100,000 Per Year
JOB TYPE
Full-time
SKILLS
Analysis Skills, Asset Management, Auto Insurance, Best Practices, Billing, Brokerage, Certificate Issuance, Commercial Real Estate, Communication Skills, Compensation and Benefits, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Document Management, Employee Benefits, Epic Systems, Follow Through, Health Informatics, High School Diploma, Inside Sales, Insurance, Insurance Documentation, Insurance Regulations, Insurance Sales, Leadership, Maintain Compliance, Microsoft Office, Multitasking, Operational Strategy, Problem Solving Skills, Property Insurance, Property Management, Property and Casualty Insurance, Relationship Management, Resolve Customer Issues, Retention Programs, Risk, Risk Management, Sales Management, Service Delivery, Team Player
LOCATION
Frederick, Maryland
POSTED
2 days ago
Commercial Account Manager – Property & Casualty
Location: Hybrid
At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Account Manager who will support risk strategy, client service excellence, and operational accuracy.
About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Why Alera Group
Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
What You’ll Do / Your Impact
Client & Relationship Partnership
- Support commercial Property & Casualty clients by delivering responsive, professional, and service‑focused account management
- Collaborate with the Commercial Sales team and internal partners to ensure seamless execution of client servicing activities
- Build and maintain long‑term client relationships through proactive communication and consistent follow‑through
- Contribute to client retention and satisfaction by addressing client needs and concerns promptly
Operational & Strategic Execution
- Manage key commercial lines processes including new business placement, renewals, endorsements, cancellations, audits, billing/financing, and payments
- Coordinate issuance of certificates of insurance, evidence of property insurance, schedules of insurance, and auto ID cards
- Ensure accuracy, compliance, and alignment with agency procedures, insurance laws, and best practices
- Escalate complex client concerns or service issues to leadership as appropriate and document resolution actions
- Leverage systems and tools such as Applied Epic and Microsoft Office to manage workflows, documentation, and reporting
Growth & Innovation
- Identify opportunities to improve service delivery, workflow efficiency, and client experience
- Support renewal and account management initiatives that contribute to retention and revenue stability
- Collaborate with internal teams to strengthen processes and enhance service outcomes
Qualifications:
What You Bring
Required
- High school diploma or GED
- 5+ years of industry‑related experience in commercial insurance
- Active Property & Casualty insurance license
- Experience in client service, insurance operations, or account management
- Strong communication and relationship management skills
- Ability to manage multiple priorities in a dynamic, client‑focused environment
Preferred
- Commercial Lines account management experience
- Experience with Applied Epic agency management system
- Working knowledge of insurance laws and regulations
- Strong analytical and problem‑solving capability
Core Competencies
- Detail orientation
- Accountability and follow‑through
- Collaborative mindset
- Client‑first thinking
Additional Information:
Compensation:
Salary range: $85,000-100,000
Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
Work Model:
This role is Hybrid
Professional Development – Alera Group Academy
At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.
You’ll have access to:
Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities
Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.
Licensure & Certifications (If Applicable)
This position may require:
Active Property & Casualty License
Ability to obtain required licensure within the agreed upon timeline after hire
Ongoing continuing education to maintain active status
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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About the Company
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