Commercial Account Support Specialist with Italian

A job that matters: Your Tasks

• Create, process, and execute customer orders for products, projects, and services
• Ensure timely and accurate entry of order data into ERP systems
• Generate and issue invoices in compliance with company policies
• Monitor billing accuracy and resolve discrepancies
• Support quote preparation and validation
• Respond to customer inquiries and provide product/service information
• Conduct lead generation activities to support sales pipeline development
• Manage long-tail customer accounts to ensure engagement and conversion
• Receive and log customer complaints related to orders, billing, or service
• Assist in preparing periodic reports for performance tracking
• Ensure timely communication and follow-up with customers
• Liaise with Sales, Procurement, Finance, and Technicians to ensure smooth order-to-cash processes

An experience that matters: Your Skills

Sales Operations Coordinator - Experience managing order processing, supporting sales teams, and handling CRM/ERP systems.

Customer Service Representative (B2B) - Background in handling customer inquiries, complaints, and service coordination in a business environment.

Order Management Specialist - Hands-on experience with end-to-end order lifecycle, including data entry, tracking, and fulfilment.

Billing or Invoicing Specialist - Experience in generating, validating, and issuing invoices, and resolving billing discrepancies.

Account Coordinator or Account Executive - Experience managing client relationships, supporting account managers, and ensuring service delivery.

Sales Support Administrator - Exposure to pre-sales activities such as quote preparation, lead qualification, and documentation.

Lead Generation or Inside Sales Representative - Experience identifying and qualifying leads, especially in long-tail customer segments.

Procurement or Supply Chain Assistant - Familiarity with order coordination, vendor communication, and logistics support.

Bachelor's or Master's degree in one of the following fields:

• Business Administration
• Sales & Marketing
• Finance or Accounting
• Supply Chain Management
• Economics
• Commercial or Industrial Management

echnical & Process Skills:

• Order Management Systems (OMS) and ERP proficiency (e.g., SAP, Oracle)
• CRM tools experience (e.g., Salesforce, Microsoft Dynamics)
• Billing and invoicing accuracy
• Data entry and validation with high attention to detail
• Microsoft Office Suite (Excel, Word, PowerPoint)

Customer-Facing Skills

• Strong verbal and written communication
• Customer service orientation
• Complaint handling and resolution
• Ability to manage long-tail accounts and build relationships

Sales & Pre-Sales Support

• Lead generation and qualification
• Quote preparation and coordination
• Sales support and documentation

Process coordination across departments

• Organizational & Analytical Skills
• Time management and ability to prioritize tasks
• Problem-solving and critical thinking
• Reporting and documentation accuracy
• Organized, high level of accuracy and detail oriented

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development