Pay: $60,000.00 - $80,000.00 per year
Job description:
We are looking for a results driven Commercial and Retail Tire Store Manager with 5 years experience in Commercial Automotive. The successful candidate will be able to enhance customer satisfaction. Meet sales profitability goals, and manage staff effectively. Preferably, a candidate with experiences in managing auto service departments, tire stores, wholesale sales, and sales department are a plus. Must have mechanical knowledge, the more the better. Candidates will have the most success if they have a background in automotive employment. Have reliable transportation to commute to the Torrington/Litchfield CT area. Please provide 10 years of employment history, if applicable. Background check and drug test will be required.
Responsibilities:
Customer Service:
- Manage Commercial Tire Store, service department, wholesale sales, and sales department.
Service Writing:
- Drive store sales & promotions with superior tire salesmanship.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Schedule 3 service personnel schedules, including on call hours.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assist training needs.
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of positive behavior and high performance.
- Build customer satisfaction and loyalty.
- Create positive results for teammates, customers and the company.
- Understand alternative tire sourcing and competitors.
- Attend paid training to stay up to date with new developments in the tire and automotive service industry.
- Other duties as assigned.
Skills:
- Proven successful 5 years experience in automotive.
- Preferably tire store or wholesale sales in automotive management.
- Must have mechanical knowledge.
- Powerful leading skills and business orientation.
- Customer management skills.
- Strong organizational skills.
- Computer literate.
- Communicate effectively with customers.
- Strong communication and interpersonal skills.
- BS degree in Business Administration or relevant field would be a plus but not required.
Required:
- MINIMUM FIVE YEARS OF TIRE SALES EXPERIENCE
- Demonstrated success in Commercial Sales Management.
- Ability to work a retail schedule including Saturdays.
- Problem solving as it relates to customer complaints.
- Aptitude to manage inventory, order scheduling and ongoing merchandising displays.
- Ability to assist customers for personal sales as well as complaints to ensure customer retention and loyalty.
- Teammate and customer communication skills.
- Negotiation and conflict resolution.
Benefits Include:
- Paid Holidays and PTO Days
- 401k with company match
- Company Vehicle
- Uniforms
- Full health benefits package, including partial company payment.
SALARY RANGE: $60,000-$80,000 Based on experience.
Plus Bonuses and other Spiff Bonus Programs
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
Ability to commute/relocate:
- Torrington, CT 06790: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person