Commercial Assistant Compliance Manager

Commercial Assistant Compliance Manager

Location: Fort Worth, TX, United States

Date Posted: Jul 8, 2026

Job ID: 2606684

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Description

Job Overview:

The Assistant Compliance Manager ("ACM") assists the lead compliance manager in overseeing a portfolio of Commercial Property Owner Association "CPOA" accounts to ensure business is executed in a timely and accurate manner in accordance with the Association governing documents, FirstService Residential policies and procedures, and other applicable regulations.

This position provides will work in tandem with the lead compliance manager to ensure the properties within the portfolio align with the governing document expectations. Performs office work directly related to property management and the general business operations of the Association, including, but not limited to, property inspections, email and phone correspondence, and vendor relation oversight.

A successful ACM is a self-accountable, well-organized, proactive person who takes pride in their work and partners with their team to ensure the properties within their portfolio are maintained accordingly. The ACM will work to establish relationships with colleagues, developers, and owners. The Assistant Compliance Manager "owns" certain operational aspects to ensure compliance and reduce liability. The ACM is responsible for understanding and meeting compliance leader's expectations related to support on their portfolio. The ACM must remain service-oriented, accessible and accountable.

FirstService Commercial, a division of FirstService Residential, specializes in the management of commercial property owners Associations, including commercial office, industrial, condo, and mixed-used properties.

Your Responsibilities:

• Acquires and maintains current knowledge of state regulatory agency statutes and each Association's documents, policies, and procedures.
• Assist in oversight of tracking and responding to owner's inquiries.
• Maintains owner relation program and regular positive communication with each owner.
• Performs weekly scheduled property inspections throughout the Associations.
• Performs as needed, outside of regularly scheduled, inspections of property for compliance purposes.
• Prepare formal reports through Association CRM system as follow up to property inspection.
• Perform regular follow up with owners to ensure outstanding compliance matters are handled in a prompt manner. Follow up inspections will be needed to ensure corrections are up to Association development standards.
• Assist in the coordination of insurance requirements for properties and associated vendors.
• Assist in the preparation and distribution of owner's manuals, emergency procedures, and other necessary formalized communication.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of owner concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the management team, Association members and vendors.
• Assist the Manager in supervising and overseeing projects performed by vendors.
• Assist the Manager in performing inspections of common area facilities, such as parks and channels, to ensure they are maintained as intended.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed.

Skills & Qualifications:

Education/Skills/Qualifications: High School Degree or equivalency required. Associate's degree in Business Administration, Hospitality Management, or related field would be a plus.

Experience/Knowledge/Abilities: Must possess strong administrative background; prior administrative experience supporting a team or portfolio is highly desired. 3-5 years of related work experience including contract administration and vendor management. Strong working knowledge of customer service principles and practices. Excellent interpersonal, office management and communication skills. Self-starter with the ability to prioritize work and manage time effectively. Strong written and verbal communication skills. Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolutions. Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude. Customer service experience, preferred. Ability to prioritize work and manage time effectively. Individual must be organized. Must be able to deal with conflict and work well under pressure.

Computer literacy: Working proficiency and working knowledge of Microsoft Office applications. Experience with Salesforce or Dropbox preferred but not required.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of medical, dental, and vision plans. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Other benefits include legal services, free emotional wellbeing and daily life assistance support, health savings account, flexible spending account, & monthly cell phone reimbursement, up to a certain dollar amount.

Compensation: $26 - $27 / hour

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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