Commercial Collections Specialist

Who:An established and growing organization is seeking a mid-level Commercial Collections Specialist to join its Accounting team in the Galleria area of Atlanta.

What:The Commercial Collections Specialist will manage business customer accounts, drive B2B collections through high-volume calls and emails, resolve account discrepancies, reduce delinquency, and improve overall cash flow and DSO.

When:This is a full-time opportunity available immediately for a qualified professional with 5+ years of commercial collections experience.

Where:This position is located in the Galleria area of Atlanta in a collaborative and team-oriented office setting.

Why:This role has been created to support continued company growth and strengthen commercial accounts receivable performance.

Office Environment:The company offers a casual, team-focused environment with strong cross-functional collaboration and employee-focused perks.

Salary:Compensation is competitive and commensurate with experience, including a comprehensive benefits package and performance-driven growth opportunities.

Position Overview:The Commercial Collections Specialist will take ownership of business customer account balances, proactively manage outstanding B2B invoices, collaborate cross-functionally to resolve disputes, supervise a Collections Assistant, and consistently meet defined department metrics in a fast-paced, goal-oriented environment.

Key Responsibilities:

• Make high-volume collection calls and send high-volume emails to commercial customers

• Manage and reconcile business customer accounts to ensure timely payment

• Resolve billing discrepancies and payment disputes related to commercial accounts

• Partner with Sales and leadership to accelerate the commercial collection process when needed

• Support monthly billing and daily invoice processing

• Maintain detailed and accurate AR aging reports

• Participate in weekly and monthly reporting meetings

• Supervise and support the Collections Assistant

• Build and maintain strong internal and external business relationships

Qualifications:

5+ years of progressive commercial (B2B) collections or accounts receivable experience Strong communication skills with a professional and persistent approach when working with business clients Goal-oriented mindset with strong analytical and investigative abilities High attention to detail and organizational skills Experience working with ERP systems Ability to prioritize effectively in a fast-paced environment Bachelor’s degree preferred

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