Job Description
We are not your typical Collections team!
At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions.
Training: On-site 100% for the first 3 weeks.
Location: Hybrid - Amherst NY - In-office 2 days per week. after training (Wednesday and Thursday).
Hours: Schedules are between 8:00am and 9:00pm ET.
Equipment is provided. Customer service skills, such as compassion and empathy, are essential to success in this role.
JOB SUMMARY:
A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.
ROLES AND RESPONSIBILITIES:
- Communicate with clients primarily by phone to help resolve account delinquencies.
- Provide courteous and effective service, offering solutions to bring accounts current.
- Handle high transaction volumes accurately and efficiently.
- Meet established production goals and deadlines.
- Manage and diffuse challenging client situations independently.
- Collaborate as part of a team and assist in training new staff as needed.
Requirements and Preferred Qualifications:
- High School Diploma or GED equivalent is required.
- Minimum 1 year of customer service experience is required.
- Excellent verbal and written communication skills.
- Strong interpersonal and leadership abilities.
- Ability to work independently and as part of a team.
- Proficient in handling pressure and meeting deadlines.
- Analytical skills for research and problem solving.
- Exceptional attention to detail.
- Demonstrated ability to handle multiple tasks accurately.
- Previous experience training or mentoring others is a plus.
- Adaptability to changing environments.
This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
Numbers & Facts
| Location | Buffalo, New York |
| Salary | $21–$23 |
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Credit and Collectionsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Interpersonal Skillsunmatched
- Leadershipunmatched
- Mentoringunmatched
- Multitaskingunmatched
- Past Due Accountsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Research Skillsunmatched
- Set Goalsunmatched
- Staff Trainingunmatched
- Team Playerunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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