Architectural Services, Communication Skills, Cost Control, Customer Service Operations, Customer Support/Service, Ecosystems, Enterprise Architecture, Enterprise Data Integration, Finance, Leadership, Marketing, Pricing, SAP, Sales, Salesforce.com, Security Infrastructure, Service Delivery, Technical Delivery, Technology Analysis
Role Purpose
The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target-state architecture across the end-to-end Commercial value stream, including Service and repair delivery.
Core Responsibilities- Strategy Realization: Commercial & Service and Repair Architecture
- Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps
- Lead target-state architecture across portfolio planning, pricing, demand shaping, and service delivery models
- Ensure alignment across sales execution, enablement, customer support, service operations, and martech
- Develop sequenced, value-backed roadmaps that deliver in-year savings and sustained cost reduction
Solution Architecture Leadership- Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals
- Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows
- Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems
- Ensure solutions align with enterprise data, integration, security, and platform standards
Portfolio Simplification and Savings Delivery- Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities
- Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization
- Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse
- Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions
Governance and Decision Enablement- Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums
- Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first
- Enable consistent architectural decision-making without slowing commercial execution or service delivery
Qualifications and Experience- 12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions
- Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems
- Proven track record delivering portfolio simplification and measurable cost savings
- Strong executive communication and stakeholder influence skills
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The Dignify Solutions, LLC