Administrative Skills, Commercial Real Estate, Construction Support, Customer Experience, Customer Support/Service, Disbursements, Escrow, Establish Priorities, Mail Processing, Microsoft Office, Presentation/Verbal Skills, Team Building, Time Management, Voice Mail, Writing Skills
Escrow Assistant
Enable you to apply your administrative skills and support to your team as we lead the industry in transforming how commercial real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences. First American is looking to add an Escrow Assistant to our growing commercial real estate team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in transforming commercial real estate experience by empowering our employees and customers to deliver next-generation solutions and results.
What You'll Do:
- Assist in the escrow process for simple and complex commercial transactions such as preparing documents for closing, inputting closing statement information, and handling disbursement and follow-up
- Provide front desk coverage and administrative support, including managing voicemail inquiries, receiving and distributing mail/packages, and assisting with in-office customer check pickups
- Communicate regularly with customers during the escrow process; adapts communication style as needed
- Provide front desk coverage
- Interpret various agreements as they relate to escrow closings
- Work with innovative technologies to enable escrow transactions and communicates with customers to provide a phenomenal customer experience
- Support Construction Disbursing and Escrow teams with operational tasks such as approving wires, preparing and mailing checks, depositing escrow funds, submitting documents for recording, and scanning/distributing documents to the appropriate teams.
What You'll Bring:
- Exceptional at prioritizing time and workloads to meet established deadlines
- Passionate about helping customers while maintaining a professional and positive attitude
- Excellent verbal and written communication with internal and external customers; uses various types of communication to meet customer expectations and build relationships
- Problem solver who has strong organizational skills, is detail oriented, and has a natural curiosity with an eagerness to learn
- Thrives in contributing to a team where we come together to deliver beyond customer expectations
- Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
- High school diploma or equivalent
- 2+ years of escrow-related experience preferred
Pay Range: $18.46 - $24.63 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.