Capacity Management, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Detail Oriented, Follow Through, HVAC, Maintenance Services, Multitasking, Organizational Skills, Problem Solving Skills, Sales, Systems Maintenance, Team Player, Telephone Skills
Opportunity in South Boston area! We are currently adding a Commercial HVAC Dispatcher to the team!
Position Overview
As a Dispatcher, you will be responsible for coordinating our technicians’ schedules, managing the call board, and ensuring jobs are assigned efficiently based on capacity and priority. This role is essential to keeping our operations running smoothly and supporting both our field team and customers.
This is a fast-paced position that requires strong communication, organization, and problem-solving skills.
Key Responsibilities
- Schedule and dispatch service technicians using ServiceTitan
- Manage and optimize the daily call board to meet capacity goals
- Assign jobs based on technician skillset, location, and availability
- Communicate with technicians throughout the day regarding job progress, delays, and updates
- Provide customer updates
- Monitor job statuses and adjust schedules in real-time as needed
- Coordinate with sales team, and management to ensure seamless operations
- Ensure all calls and jobs are properly documented and updated in the system
- Support overall team efficiency and customer satisfaction
What We’re Looking For
- Previous HVAC dispatching required
- Strong multitasking and organizational skills
- Excellent communication skills (both internal team & customers)
- Detail-oriented with strong follow-through
- Team player with a positive, proactive mindset
Compensation & Benefits
- Call board efficiency & capacity management
- Technician utilization and schedule optimization
- Overall team productivity and revenue support
- Full benefits package and competitive pay
- 401(k) options
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
G
Gpac
Gpac’s mission is to be the preferred staffing and recruitment solution by effectively delivering and connecting talent with successful companies and organizations.
Our team, with collective experience of over 250 years, is passionate about wh
100 to 499 employees
Staffing/Employment Agencies