Commercial HVAC Service Manager

ABM is seeking a Commercial HVAC Service Manager to lead HVAC service and installation operations across commercial accounts. This role is responsible for overseeing field technicians and office support staff while working closely with dispatch and operational leadership to ensure safe, efficient, and high-quality service delivery.

The Commercial HVAC Service Manager serves as a key representative of ABM, maintaining direct communication with customers, vendors, suppliers, and internal teams to ensure work is completed safely, profitably, and in alignment with customer expectations.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Annual Benefits-Staff and Management

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.

For more information, visit www.abm.com

• Minimum of 5 years of HVAC management experience, or an equivalent combination of education and experience.
• Post-secondary education preferred, including trade school, college, technical training, or military training.
• Strong knowledge of commercial HVAC and refrigeration systems.
• Ability to read and interpret schematics, technical manuals, and control systems.
• Working knowledge of local codes, regulations, and industry standards.
• Proven leadership ability with a track record of improving team performance, productivity, and service quality.
• Excellent communication, customer service, and conflict resolution skills.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook, as well as general business systems.
• Commitment to continuous improvement, employee development, and operational excellence.
• Professional presence with a strong focus on quality, accountability, and pride in workmanship.
• Valid driver's license with a clean driving record.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Preferred Qualifications
• Experience managing HVAC service operations across multiple commercial accounts or locations.
• Experience overseeing HVAC installation, start-up, commissioning, and subcontractor coordination.
• Prior experience managing budgets, labor productivity, billing review, service audits, and department performance metrics.
• Familiarity with dispatch coordination, technician scheduling, fleet management, and service work order processes.

About ABM

ABM is a leading provider of integrated facility solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most.

ABM is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Essential Functions

• Lead, manage, and develop field technicians and office staff, including hiring, coaching, performance management, and workforce planning.
• Ensure compliance with company policies, procedures, safety standards, and applicable regulations.
• Plan, schedule, and support field operations to meet service demands and customer expectations.
• Partner with dispatch to optimize technician utilization based on skill level, efficiency, availability, and development needs.
• Evaluate work quality and provide ongoing feedback to improve performance, productivity, safety, and customer satisfaction.
• Review and approve weekly payroll for technicians and non-exempt staff.
• Establish and maintain training programs to ensure technicians remain current on equipment, safety requirements, and industry best practices.
• Oversee service and installation work to ensure jobs are completed safely, efficiently, accurately, and profitably.
• Coordinate equipment and material procurement to support project timelines and service requirements.
• Serve as a point of contact for vendors regarding warranties, recalls, and product-related issues.
• Develop and manage department budgets, goals, performance metrics, and operational objectives.
• Conduct service order audits and review billing to support accurate invoicing and timely cash flow.
• Collaborate regularly with dispatch and operations teams regarding job status, labor usage, material usage, and customer needs.
• Oversee fleet operations to ensure vehicles are properly maintained and used in accordance with company standards.
• Manage complex installations, start-ups, and commissioning projects, including oversight of subcontractors as needed.
• Partner with cross-functional leaders to achieve broader organizational goals.
• Perform additional duties as assigned to support efficient and effective operations.

Essential Functions

• Lead, manage, and develop field technicians and office staff, including hiring, coaching, performance management, and workforce planning.
• Ensure compliance with company policies, procedures, safety standards, and applicable regulations.
• Plan, schedule, and support field operations to meet service demands and customer expectations.
• Partner with dispatch to optimize technician utilization based on skill level, efficiency, availability, and development needs.
• Evaluate work quality and provide ongoing feedback to improve performance, productivity, safety, and customer satisfaction.
• Review and approve weekly payroll for technicians and non-exempt staff.
• Establish and maintain training programs to ensure technicians remain current on equipment, safety requirements, and industry best practices.
• Oversee service and installation work to ensure jobs are completed safely, efficiently, accurately, and profitably.
• Coordinate equipment and material procurement to support project timelines and service requirements.
• Serve as a point of contact for vendors regarding warranties, recalls, and product-related issues.
• Develop and manage department budgets, goals, performance metrics, and operational objectives.
• Conduct service order audits and review billing to support accurate invoicing and timely cash flow.
• Collaborate regularly with dispatch and operations teams regarding job status, labor usage, material usage, and customer needs.
• Oversee fleet operations to ensure vehicles are properly maintained and used in accordance with company standards.
• Manage complex installations, start-ups, and commissioning projects, including oversight of subcontractors as needed.
• Partner with cross-functional leaders to achieve broader organizational goals.
• Perform additional duties as assigned to support efficient and effective operations.