Commercial Insurance Customer Service Rep

Dotterer Insurance is a family-owned independent insurance agency serving clients across South Carolina. With decades of industry experience, our team delivers thoughtful service across personal and commercial lines. Our culture emphasizes collaboration and trust, creating an environment where professionals can do meaningful work, build lasting careers, and maybe have some fun in the process.

We're seeking a Commercial Insurance Customer Service Rep to support and manage commercial client accounts with a high level of service. This role is ideal for someone with commercial insurance experience who enjoys relationship-based work. You will work closely with producers, carriers, and clients in a team-oriented environment.

• Hourly pay range of $22-$25
• Paid time off and paid holidays
• Monday through Friday schedule with weekends off
• Paid volunteer days
• Office snacks and coffee

If you are looking for a stable agency where your expertise is valued and your career can grow long-term, apply today!

Salary Range: $22 - $25 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Weekends off

Paid Holidays

Continuing Education Opportunities

Paid Volunteer Days

Professional Work Environment

Office Snacks and Coffee

• Manage day-to-day servicing of commercial accounts, including policy issuance, endorsements, renewals, certificates of insurance, and coverage inquiries
• Serve as the primary liaison with carriers and underwriters to manage submissions, negotiate terms, and resolve coverage issues
• Review policies and documentation for accuracy and compliance with carrier guidelines
• Identify coverage gaps, exposure changes, and support renewal strategy discussions
• Maintain strong relationships with clients through clear communication and proactive service

• Active insurance license required
• One to three years of commercial insurance experience
• Strong organizational and time management skills with the ability to manage multiple accounts and deadlines
• Solid knowledge of commercial insurance coverages and carrier requirements
• Clear, professional communication skills with clients, carriers, and internal team members
• Detail-oriented approach with a focus on accuracy and quality