Position Summary: The Commercial Insurance Account Manager is responsible for servicing and retaining a book of small to mid-sized commercial accounts. In a small agency environment, this role requires someone who is resourceful, independent, and comfortable supporting multiple areas of the business—from client service to carrier coordination. This position plays a key role in maintaining strong client relationships and supporting overall agency growth.
Key Responsibilities:
Client Service & Account Management
Serve as the primary point of contact for commercial clients, providing responsive and personalized support
Handle coverage questions, policy changes, billing inquiries, and certificate requests
Manage the full renewal process, including gathering information, marketing accounts, and presenting options
Process endorsements, cancellations, reinstatements, and other policy updates
Conduct coverage reviews and identify opportunities to improve client protection and retention
Carrier & Internal Coordination
Work directly with underwriters to obtain quotes, negotiate terms, and place coverage
Maintain strong carrier relationships and ensure accurate, complete submissions
Collaborate with producers/agency leadership to keep accounts on track and informed
Claims & Operations Support
Assist clients through the claims process, including reporting and follow-up
Support general agency operations such as document management, basic admin tasks, and workflow improvements
Contribute to a team environment by assisting where needed
Qualifications:
Required
2+ years of commercial insurance experience in an agency setting
Active Property & Casualty license
Knowledge of common commercial lines insurance products
Preferred:
Experience in a small or independent agency
Familiarity with Guidewire and/or Salesforce
Industry designations (CISR, CIC, CRM) a plus
Skills:
Strong organizational skills and ability to manage multiple priorities
Independent, problem-solving mindset
Detail-oriented with solid documentation habits
Customer-focused communication style
Team player willing to support a variety of tasks
We take pride in how we show up for our clients and for each other. Our team is guided by the following values:
Integrity: Always do the right thing, even when no one is looking
Never Stop Learning: Continuously grow your knowledge to better serve clients
Strive to Be the Best: We’re competitive and driven—because winning matters
Understand First, Then Advise: We listen first so we can provide the right solutions
Respect Each Other: A strong team starts with how we treat one another
Exhibit Professionalism: We lead with professionalism to build trust and reduce friction
Numbers & Facts
Location
Northville, MI
Job Type
Full-time
Skills
Administrative Skillsunmatched
Billingunmatched
Claims Processingunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Retention/Renewalunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Develop and Maintain Customersunmatched
Document Managementunmatched
Guidewireunmatched
Insuranceunmatched
Insurance Salesunmatched
Leadershipunmatched
Marketingunmatched
Multitaskingunmatched
Negotiation Skillsunmatched
Operational Supportunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Reimbursementunmatched
Sales Managementunmatched
Salesforce.comunmatched
Team Playerunmatched
Training/Teachingunmatched
Underwritingunmatched
Work From Homeunmatched
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