Competencies of the role of Service Technician/Installer:
Basic mechanical skills
Commercial laundry industry knowledge a plus
Sense of urgency
Safety oriented
Reliable and dependable
Attention to detail
Customer Service skills
Good communication skills
Position Expectations:
Be prepared for the day, every day: The role of an Installer or Service Technician is required to go where the customer and equipment are. Be prepared for travel that may require an overnight stay. Be prepared for the job by ensuring you have the right parts and tools.
Report to work/job site on time: It is a basic expectation to report to work on time. When reporting to a customer location proper preparation for the day and travel time should be considered to meet this expectation.
Be dependable: You are the face of our company to the customer. Represent CLD and LO1 in a positive light by doing what we said we were going to do. Help us meet our commitments, deadlines and pay attention to detail while completing the job. Don’t take short cuts, these likely include skipped steps and the need to return.
Communicate consistently: Contact your supervisor/manager when there are questions, roadblocks, or safety concerns. Each job has multiple challenges and unique circumstances. Your supervisor/manager is your resource for overcoming these.
Perform all tasks safely: Use the proper PPE for the job. Maintain a clean and organized workspace. Use proper lifting techniques and help one another.
Have a positive attitude: Don’t be the person bringing the team down. Bring your best to work every day. Being in the right mental state will serve to keep you focused and promote safety.
Position Duties:
Follow policies and procedures for Service Department and Technicians. Maintain an organized company vehicle. Communicate with customers to find solutions to their respective service and installation needs. Driving a company vehicle is an essential function of the job. Maintain an excellent driving record. Travel frequently; up to 75% of the time. Take ownership in our business results and your personal wellness. Performs other duties as assigned.
Provide basic maintenance, repair, and installation of commercial laundry equipment to distributor customers, service companies and end-user owners of Dexter equipment and other brands of commercial laundry equipment. This position drives a company vehicle to company and customer locations.