Step Into the Day
You start your morning in a fully stocked company vehicle and head to a customer site where new Speed Queen® washers are ready to be set in place. By lunch, you’ve mounted, leveled, and commissioned equipment; by afternoon, you’re diagnosing a UniMac® dryer performance issue, coaching the owner on best operation practices, and documenting your work before ordering a part for a Huebsch® unit. It’s hands-on, customer-facing, and impact-driven work—every visit keeps our customers profitable and their operations running.
Who We Are
Alliance Laundry Systems Distribution is a full-service commercial and industrial laundry partner with more than a century of expertise. We provide installation, factory-trained service, genuine parts, site selection, financing, and store design—exclusively supporting trusted brands: Speed Queen®, UniMac®, and Huebsch®. Our customers include laundromat owners, Speed Queen franchise operators, and on-premises laundry managers seeking to maximize uptime and reduce operating costs.
What You’ll Do
- Install, set up, and commission commercial laundry equipment to company quality and safety standards.
- Troubleshoot and repair mechanical and electrical issues; verify proper operation after service.
- Explain findings and demonstrate correct equipment use to customers following installation or repair.
- Perform routine preventive maintenance and determine when parts require repair or replacement; initiate orders for needed components.
- Disassemble and reassemble equipment as part of maintenance and repair workflows.
- Research, place, and track parts orders; review work orders and invoices to ensure timely completion against deadlines.
- Maintain accurate job notes, service reports, and expense documentation.
- Manage inventory on the assigned company vehicle and keep it organized and audit-ready.
- Travel within the service territory for on-site installs, diagnostics, and emergency/unscheduled calls.
- Escalate complex issues to the Service Manager and share insights to improve processes and best practices.
- Contribute wherever needed to keep the department efficient and responsive.
What You Bring
Education & Experience
- High school diploma or equivalent required.
- 3+ years of experience in commercial, military, industrial, or manufacturing equipment repair preferred; equivalent education/training considered.
- Working knowledge of single-phase electrical power is required.
- Experience supporting customers via phone and email/ticketing systems preferred.
Skills & Abilities
- Strong mechanical aptitude; capable of diagnosing and resolving mechanical and electrical problems; able to read and interpret mechanical/electrical schematics.
- Organized and detail-focused; able to juggle multiple assignments and meet deadlines with minimal supervision.
- Clear written and verbal communication; professional customer interactions at every level.
- Comfortable using MS Outlook, Word, and Excel (preferred).
- Resilient and adaptable in changing situations.
- Self-starter with initiative and persistence to see tasks through.
Travel
- Work is primarily within the assigned territory; some overnight travel is required.
Standard & Physical Requirements
- Regularly involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor work.
- Lift, carry, push, and pull up to 50 lbs frequently; assistive devices provided for heavier items.
- Frequent talking and hearing; regular hand use for tools and controls; periods of computer-based work with close vision and focus adjustments.
- Valid driver’s license required; clean Motor Vehicle Record; a company vehicle may be provided.
How We Work
Our culture is built on DRIVE:
- Dedicated: We honor commitments and follow through.
- Respectful: We act with integrity and value diverse viewpoints.
- Innovative: We challenge the status quo to find a better way.
- Versatile: We pivot quickly and stay agile.
- Engaged: We think like owners and build what the market needs.