Commercial Laundry Systems Field Service Specialist

A day in the life

Your morning starts at home in Northern Georgia—ideally from a base in Northern Fulton County—reviewing your dispatch via phone and email/ticketing. First stop: a fitness center where a high-speed washer is throwing error codes. You diagnose electrical and mechanical faults, swap in the right replacement parts, and bring the machine back online. Next, you head to a hospital’s laundry where an ironer needs calibration, followed by a motel with a dryer that won’t heat. Throughout the day, you keep customers informed, coordinate parts with the service manager and vendors, and enter precise records of your time, materials, miles, and fuel.

By afternoon, you might jump in with our install crew to position and hook up new equipment, then finish the day by tidying your stocked, company-supplied service vehicle, updating your notes, and planning for tomorrow. Your friendly professionalism strengthens relationships that keep Alliance Laundry Systems Distribution growing.

What you’ll handle

• Troubleshoot, diagnose, and repair commercial laundry equipment across On-Premise and Vended environments (washers, dryers, ironers, and more)
• Install and replace components as needed to restore performance
• Document all service work accurately, including labor and materials used
• Log travel details with care, including mileage and fuel purchases
• Communicate clearly with customers to explain findings and ensure satisfaction
• Collaborate with the service manager, parts department, and vendors to keep work moving efficiently
• Maintain tools, test instruments, and a company-supplied service vehicle in top condition
• Assist installation crews with deliveries and equipment setups
• Pitch in on additional tasks that keep the department running smoothly

Where you’ll work

Businesses across Northern Georgia—such as workout facilities, hospitals, motels, and other commercial sites.

Qualifications

Education and experience

• High school diploma or equivalent
• 2+ years of mechanical repair experience; commercial laundry experience is a plus (or comparable education/training/experience)
• Hands-on familiarity with electrical testing and diagnostic/programming tools
• Experience with phone/email/ticketing dispatch-based customer support preferred
• Comfort with MS Outlook, Word, and Excel preferred

Skills and abilities

• Strong electro-mechanical aptitude; able to read and interpret electrical and mechanical drawings
• Organized and detail-focused; capable of prioritizing multiple assignments and meeting deadlines
• Professional communicator—written, verbal, and interpersonal—with an upbeat, customer-first approach
• Resilient and adaptable in a changing, field-based environment
• Self-starter with a proactive, tenacious work ethic

Travel

• Frequent travel within your assigned Northern GA territory
• Occasional overnight stays for special projects

Standard and physical requirements

• Regular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor work
• Lift, carry, push, and pull up to 50 lbs. frequently; assistive devices provided for heavier items
• Frequent speaking/listening and hand use; extended computer-based work with close vision and focus
• Valid driver’s license and a clean Motor Vehicle Record; a company vehicle may be provided

How we work: DRIVE

• Dedicated: We honor commitments and deliver on promises
• Respectful: We act with integrity and welcome diverse perspectives
• Innovative: We continually seek better ways to serve customers
• Versatile: We adapt quickly and demonstrate agility
• Engaged: We think like owners and build solutions aligned with market needs