Commercial Lead Coordinator (Kent, OH, US, 44240)

Position Overview

As the oldest and largest tree and landscape care company in the U.S., Davey has a rich heritage of scientific and environmental leadership. This role plays a key part in connecting prospective commercial clients with the right Davey sales teams by qualifying inbound interest, supporting timely follow-up, and helping create a stronger pipeline of sales-ready opportunities.

The Commercial Lead Coordinator is responsible for managing the front-end of the Davey commercial sales funnel. Under a collaborative model, this role balances active lead qualification and triage (70%) with proactive outbound prospecting, dormant account reactivation, and business development support (30%).

Key Responsibilities

1. Lead Qualification & Hub Management (70%)

• Manage and qualify a consistent flow of inbound commercial leads from web forms, marketing campaigns, and other digital channels.
• Conduct systematic outreach to all new leads via phone, email, and LinkedIn to qualify project scope, timeline, budget, and decision-maker authority.
• Maintain accurate and timely records of all lead interactions in MS Dynamics 365 to ensure a seamless, warm handoff to the appropriate sales team.
• Provide operational support on complex RFP’s and bid documents, as needed.

2. Strategic Prospecting & Sales Support (30%)

• Execute targeted outbound prospecting campaigns to engage new prospects and reactivate dormant commercial accounts.
• Partner with sales leaders and the commercial marketing team to conduct outbound campaigns targeting key commercial verticals with intent-based audiences.
• Support sales teams by scheduling qualification meetings and conducting preliminary property research using satellite imagery and public records, as needed.

Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• Experience: 2-5 years of experience in sales coordination, customer success, marketing coordination, or lead generation. Experience in the commercial landscaping, tree care, facility maintenance, or construction industry is a plus, but not required.
• Technical Skills: Proficiency with modern CRM systems (MS Dynamics 365 preferred), lead-tracking software, and Microsoft Office Suite (Excel, Word, Teams).
• Core Competencies: 
  • Exceptional written and verbal communication skills; comfortable with high-volume outbound phone calls and email sequences.
  • High level of self-motivation, organization, and the ability to operate independently in a hybrid/remote team structure. 
  • Customer-centric mindset with professional resilience and problem-solving capabilities. 

Additional Information

We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.

• Group health plans*
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match
• Employee Stock Purchase Plan: opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program *
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!

*All listed benefits available to eligible employees on Day 1. Union employees are not eligible for 401k but may be eligible to join pension plans negotiated by local union.

Divisional Overview