Commercial Lines Account Manager

Alera Group

Buford, Georgia(remote)

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JOB DETAILS

SKILLS

Adobe Acrobat, Analysis Skills, Asset Management, Best Practices, Billing, Brokerage, Business Growth, Business Support, Commercial Real Estate, Communication Skills, Cross-Selling, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Service Operations, Customer Support/Service, Customer Training, Detail Oriented, Document Management, Employee Benefits, Follow Through, Health Informatics, Insurance, Insurance Sales, Maintain Compliance, Microsoft Office, Multitasking, Operational Strategy, Pricing, Problem Solving Skills, Property Management, Property and Casualty Insurance, Regulatory Requirements, Relationship Management, Retention Programs, Retirement Plan, Revenue Growth, Risk, Risk Management, Sales Management, Team Player, Underwriting

LOCATION

Buford, Georgia

POSTED

7 days ago

OVERVIEW

Commercial Lines Account Manager - Property & Casualty
Location: Remote | Eastern Time Zone, preferably local to Buford, Georgia

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role will focus on risk management, client servicing and collaborate with producers, account executives, carriers, clients and internal operations teams.

Why Alera Group

Meaningful Impact: Help clients and employees navigate programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

RESPONSIBILITIES

What You'll Do / Your ImpactClient & Relationship Partnership

Support commercial Property & Casualty clients by delivering proactive account management, education, and service
Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support

Operational & Strategic Execution

Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
Educate clients on coverage changes, policy features, and risk management considerations
Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting

Growth & Innovation

Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross-selling opportunities
Support new business and growth initiatives by assisting producers with servicing and renewal strategy
Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate

QUALIFICATIONS

What You BringRequired

5+ years of experience in Commercial Lines Property & Casualty account management
Experience in insurance agency client service and account management
Active Property & Casualty insurance license (state-specific as required)
Strong communication and relationship management skills
Ability to manage multiple priorities in a dynamic, fast-paced environment

Preferred

Experience working with key or complex commercial accounts
Proficiency with Applied Epic and related agency management systems
Strong analytical and problem-solving capability

Core Competencies

Detail orientation
Accountability and follow-through
Collaborative mindset
Client-first thinking

ADDITIONAL INFORMATION

Compensation:
Salary range: $85,000 - $100,000 per year
Eligible for performance-based bonus: Yes

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote
Eastern time zone preferably local to Buford, Georgia

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured dev

About the Company

Alera Group

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