Commercial Lines Account Manager

OVERVIEW

Commercial Lines Account Manager - Property & Casualty
Location: Remote

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We're seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Risk Strategy

• Provide day-to-day servicing for assigned commercial client accounts
• Build and maintain strong long-term client relationships through proactive communication
• Deliver a consistently high level of customer service to internal and external clients

Operational Excellence

• Coordinate with the Commercial Sales team to service commercial accounts, including:
  • New business placement
  • Renewals
  • Endorsements
  • Cancellations
  • Audits
  • Billing and financing
  • Certificates, schedules of insurance, EPI, and auto ID cards
  • Payments and customer inquiries
• Address client concerns promptly and involve appropriate internal partners as needed
• Notify leadership of significant issues and actions taken to resolve them
• Ensure all work complies with insurance laws, company policies, and established procedures

Strategic Contribution

• Support retention and account stability through accurate execution and responsive service
• Collaborate with internal teams to ensure seamless account handling and client satisfaction

QUALIFICATIONS

What You BringRequired

• High school diploma or GED
• 5+ years of industry-related insurance experience
• Active Property & Casualty insurance license
• Strong working knowledge of commercial insurance practices and regulations
• Proficiency in Microsoft Office products
• Strong verbal and written communication skills
• Ability to work independently while collaborating with a team

Preferred

• Commercial Lines experience
• Experience working in Applied Epic or similar agency management systems

Core Competencies

• Detail orientation and accuracy
• Accountability and follow-through
• Client-first mindset
• Professional communication
• Organization and time management
• Problem-solving and sound judgment

ADDITIONAL INFORMATION

Compensation:
Hourly range: $28 - $43 per hour

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths
  
• Leadership development programs
  
• Technical and compliance training
  
• Industry certifications and continuing education support
  
• Peer learning and knowledge-sharing communities
  

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you gro