Integrated Insurance Solutions | Framingham, Massachusetts
As a Commercial Lines Account Manager, you will serve as a trusted point of contact for IIS clients and work closely with producers, carriers, and the rest of our service team.
· Manage and develop relationships with an established book of commercial clients.
· Partner with producers to onboard and service new accounts.
· Coordinate the renewal process, including gathering information, reviewing coverage needs, preparing submissions, and working with carriers.
· Review policies and coverage to help ensure accuracy and identify potential gaps or changing client needs.
· Respond to client questions and service requests accurately and promptly.
· Work with insurance carriers and underwriters to resolve coverage, pricing, and service issues.
· Support clients with endorsements, certificates, claims questions, and other ongoing insurance needs.
· Maintain accurate and complete account information within the agency management system.
· Identify opportunities to strengthen client relationships and expand coverage where appropriate.
Required qualifications include:
· At least three years of commercial lines experience within an insurance agency.
· Strong knowledge of commercial insurance coverage and terminology.
· Experience managing client relationships and providing excellent customer service.
· Strong written and verbal communication skills.
· Excellent organization and attention to detail.
· Ability to manage multiple priorities in a fast-paced environment.
· Ability to work independently while being an effective member of a team.
· Working knowledge of Microsoft Office and commercial insurance rating systems.
· Experience with Applied EPIC or a comparable agency management system.
Preferred qualifications include:
· Exposure to professional lines.
· An active Massachusetts Property & Casualty license is preferred.
· A sense of urgency is important. A sense of humor helps too.
We want our employees to build careers here, too.
IIS offers:
· Competitive compensation and bonus opportunities.
· Comprehensive employee benefits.
· 401(k) retirement plan.
· Tuition reimbursement.
· Support for professional development and industry certifications.
· Year-round business casual environment.
· Free parking.
· Opportunities for professional growth and advancement.
| Location | Framingham, MA |
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