Commercial Lines Claims Advocate

• Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
• Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
• Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
• Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
• Monitor activity on large, open claims for all clients.
• Monitor total claim activity for “Franchise Accounts.”
• Prepare the claim review portion of client stewardship reports and meetings.
• Prepare risk/loss analysis reports, upon request from clients
• Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
• Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
• Serve as a member of the agency’s disaster awareness/recovery team.
• Train other agency personnel on claim procedures and technical coverage issues.

• Four-year college degree or equivalent work experience.
• Three years property/casualty insurance work experience.
• Basic knowledge of property/casualty coverages (advanced knowledge preferred).
• Good interpersonal skills and customer focus.
• Good analytical skills for evaluating claim results, sources and trends.
• Basic computer/data entry skills (agency management, word processing and spreadsheet software experience preferred).
• The ability to effectively communicate both orally (especially on the telephone) and in writing.

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