Commercial Lines SBU Account Manager

The Account Manager performs the essential functions of the position, which include retention of their assigned customer accounts. Provide prompt, accurate, courteous service to customers, producers and company personnel. Provide customer service to customers as assigned and requested. Provide re-active services and assist producer and/or account executive with pro-active services. Specific re-marketing activity is required in this position. Meet retention and quality standards adopted by the agency.

Salary Range: $35000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

RETENTION

1.Prepares summaries of insurance, schedules and proposals as needed for account review.

2.At each renewal, reviews customers current coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.

3.Remarkets renewals, contacts customers, creates renewal proposals, and handles other renewal activities in coordination with the producer(s) and account executive(s).

4.Renews policies following agency standards; verifies each renewals accuracy; ensures that all renewals are produced.

5.Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier. Notifies producer and/or account executive of any unpaid audits and request appropriate actions be made according to agency collections procedure.

6.Explains coverages, limitations and exclusions; documents explanations on automated file for future reference.

7.Works with customers to ensure limit and coverage adequacy.

8.Assists customers with making coverage changes as a result of renewal contact.

9.Handles non-routine and more complex customer service needs as requested by customer or producer.

10.Creates letters to customers offering coverage, share information and advice regarding insurance matters. Uses these to round out accounts fully.

11.Informs customers of policy changes and insurance coverage needs.

12.Educates customers concerning agency/company payment expectations, claim reporting, and service.

13.Determines reasons for requests for cancellations; acts to save accounts; notifies producer according to agency standards.

14.Verifies accuracy of all direct bill cancellation notices and takes appropriate action.

15.Uses agency credit and collection policy in invoicing and pursuing prompt payments; requests cancellations from the carrier according to agency standards.

16.Processes and follows up on cancellations requests to carriers to ensure accurate and timely resolution.

17.Reviews expired policy report and follows up as needed.

18.Keep producers and/or account executives fully informed of all important activities on their accounts.

19.Maintains orderly electronic and/or paper files and information, following agency policies and procedures.

20.Maintain all client activity in the agency automation system according to agencys policies and procedures.

21.Uses a task system to follow up on outstanding items. Reviews Task List on a daily basis according to agencys procedure.

22.Retains assigned percentage of accounts at each renewal.

23.Performs other miscellaneous service and retention duties as assigned by agency management.

MARKETING

1.Actively solicits increases in coverage or rounding out accounts through sales to customers; leaves good documentation of all contacts.

2.Recommends coverages and prepares rating quotes and proposals to round out accounts.

3.Completes applications for insurance and has insured sign them.

4.Submits to eligible and appropriate carriers, and follows up to ensure timely receipt of policies or quotations.

5.Educates customers as to coverage limitation(s) and documents on the agency management system.

6.Prepares, requests and delivers binder to insured and/or additional interests.

7.Actively refers customers to Life & Benefits and Personal Lines department for solicitation of new business; assists in profiling the commercial book of business for marketing purposes.

8.Assists in design of, or independently designs, insurance plans for customers as assigned and directed by agency management.

9.Performs other miscellaneous marketing and sales duties as assigned by agency management.

PERSONAL AND ORGANIZATIONAL DEVELOPMENT

1.Sets priorities and manages workflow to ensure efficient, timely and accurate processing of renewals and other responsibilities.

2.Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and performance.

3.Participates in seminars and classes for skill and knowledge development.

4.Maintains a cordial and effective relationship with customers, co-workers, carriers, vendors and other business contacts.

5.Interacts with others effectively by utilizing good communication skills; cooperates positively and provides information and guidance, as needed to contribute to the business efforts of the agency.

1.College education or equivalent insurance experience.

2.Friendly and outgoing personality, organizational skills and ability to respond to requests effectively and efficiently.

3.Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information and respond appropriately.

4.Ability to understand written and oral communication and interpret abstract information.

5.Property and Casualty License

6.Full knowledge of insurance products and usages.

7.Full knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain and underwriter assigned customer list.

8.Full knowledge of insurance markets and reference to markets.

9.Full knowledge of insurance rating and underwriting procedures.

10.Ability to retain existing business and to round out accounts.

11.Ability to carry out complex tasks with concrete and abstract variables.

12.Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.

13.Ability to utilize computer programs and understand functionality. Computer keyboarding skills.

14.Ability to perform 70% sedentary work, exerting up to 10 pounds of force occasionally and exert negligible force frequently or constantly to move objects, including the body. May be asked to exert up to 20 pounds of force periodically, as needed.

15.Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.

16.Ability to process written and other materials visually.

17.Physical efforts required include fingering, repetitive small motor activity, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing, lifting light objects less than ten pounds frequently, and climbing occasionally.

18.Requires ability to receive detailed information through oral communication, perceiving the nature of sounds with no less than a 40 dB loss at 500 Hz, and 2000 Hz without correction.