Commercial Operations Analyst

Overview

Build the Future

At McGraw Hill, we are dedicated to delivering digital learning experiences that transform education for learners and educators. Our focus is on creating seamless, impactful products that truly benefit our users while supporting growth and collaboration across teams. We foster a culture that values innovation, teamwork, and a balance between career growth and personal well-being.

How can you make an impact?

The Analyst, Commercial Operations plays a key role in enabling and optimizing third-party distribution channels through effective data management, process improvement, and cross-functional collaboration. This position partners with internal stakeholders and external distributors to ensure accurate data transmission, streamline operations, and support strategic channel initiatives.

This is a remote position open to applicants authorized to work for any employer within the United States.

What can you expect from the position?

1. Cross-Functional Channel Operations

• Serve our Sales, Go-To-Market (GTM) teams, and external distribution partners. Support day-to-day channel operations by providing operational insight to help gain clarity on dispute escalations, providing robust data validation on adoption reports and billing activities
• Conduct audits and analysis of 3rd party adoption reports to identify trends, discrepancies, and opportunities

2. Data Integrity & Reconciliation

• Audit and maintain metadata accuracy for channel partners across systems
• Track, document, and resolve data errors across multiple platforms

3. Process Improvement & Automation Initiatives

• Drive continuous process transformation across channel operations and optimize the Billing Controls Initiative to increase overall departmental efficiency
• Assist in the curation and maintenance of Salesforce (SFDC) data to ensure consistency and integrity

4. Operational Project Support & Subject Matter Expertise

• Support critical operational initiatives by collaborating directly with external distributors, transaction managers, and internal stakeholders to ensure seamless onboarding and distribution workflows
• Provide backup support for rental and Amazon 3P processing and manage system and data updates as needed

5. Documentation

• Develop and maintain process maps for key operational workflows to support efficiency and scalability
• Build and maintain dashboards to support billing controls and operational visibility

We're looking for someone with:

• Bachelor's degree in related field or at least 3 years of relevant professional experience
• Strong analytical and problem-solving skills with exceptional attention to detail
• Advanced proficiency in Microsoft Excel (including formulas, pivot tables) and broader Microsoft Office Suite
• Experience working with SQL and data visualization tools such as Power BI or Tableau
• Ability to manage, reconcile, and validate large datasets across multiple systems
• Strong communication skills with the ability to collaborate effectively across internal teams and external partners
• Proven ability to track errors, identify root causes, and implement solutions
• Process improvement mindset with demonstrated experience identifying inefficiencies and driving operational enhancements
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Working knowledge of CRM/ERP systems (Salesforce preferred)
• Basic understanding of data governance, metadata management, and system integrations

Preferred:

• Familiarity with the course material distribution landscape within the Higher Education market
• Experience with Business Intelligence querying and tools (e.g., SQL-based reporting, Alteryx)

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively building experiences that will help shape the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

The pay range for this position is between $49,500 - $80,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. A full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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