Commercial Operations Lead

Job Overview :

We are seeking an experienced Commercial Operations Lead to oversee the end-to-end order management process and ensure seamless coordination between customers and internal departments. The ideal candidate will play a key role in managing customer orders, commercial documentation, and cross-functional communication to ensure timely deliveries and exceptional customer service. This position requires strong commercial acumen, excellent coordination skills, and experience working in a manufacturing environment.

Job Responsibilities :

• Manage the complete order lifecycle, from order receipt to dispatch and delivery.
• Coordinate with Production, Planning, Stores, Quality, and Logistics teams to ensure timely order fulfillment.
• Serve as the primary point of contact for customers regarding order status, delivery schedules, quotations, and commercial queries.
• Prepare and manage quotations, order confirmations, proforma invoices, and other commercial documents.
• Monitor order progress and proactively communicate updates to customers.
• Handle customer complaints and service requests while coordinating resolutions with internal teams.
• Maintain accurate customer records, sales data, and commercial documentation.
• Support the Sales team in customer relationship management and business development initiatives.
• Generate and analyze sales, order, and customer service reports for management review.
• Ensure compliance with company policies, quality standards, and customer-specific requirements.
• Identify and implement opportunities to improve customer satisfaction, operational efficiency, and commercial processes.

Job Requirements:

• Bachelor's Degree in Business Administration, Commerce, Management, or a related field.
• 5–8 years of experience in Customer Service, Sales Coordination, Commercial Operations, or Order Management, preferably within a manufacturing environment.
• Strong customer relationship and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Good commercial and business acumen.
• Strong organizational, coordination, and multitasking abilities.
• Excellent problem-solving and decision-making skills.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with Tally ERP and order management systems will be an added advantage.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment

Location : Verna, Goa 

For any further details please write to us at