Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our Biotech clients who researches develop and commercializes drugs. The company focuses primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza, including Harvoni and Sovaldi.
Position: Commercial Operations Specialist
Location: Foster city, CA 94404
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
- Client Sciences is seeking operational support for the Sales Operations team.
- The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support.
- Support will focus on Fleet Operations, Sample Operations, and Field Enablement
Fleet Operations:
- Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
- Audit Fleet data for accuracy and identify discrepancies requiring correction
- Assist Fleet lead with driver compliance through review of driver records
- Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership
- Generate routine Fleet reports, dashboards, and performance metrics
- Maintain Fleet-related sustainability reporting
Sample Operations:
- Coordinate Sample Operations activities related to:
- Training verification
- Inventory reconciliation, audit preparation, and follow-ups
- Practitioner Authorization Change (PAC) forms and account updates in CRM
- Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance
- Assist with investigation support and documentation compilation for:
- Sample discrepancies
- Loss/theft reports
- Regulatory or internal audit requests
Field Enablement:
- Review exhibit and sponsorship escalations for:
- Completeness and policy alignment (letters of intent, agendas, required documentation)
- Date accuracy, cost accuracy, and lead-time requirements
- Monitor post-event attestation completion
- Track missing or late attestations, ensuring compliance closure for all events
- Licensing and Credentialing
- Escalation support to facilitate timely completion of jurisdiction submissions & renewals
Qualifications:
- 6 years pharmaceutical/biotechnology experience (including internship experience)
- Field Sales or Commercial Operations experience
- Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
- Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | Foster City, CA |
| Industry | Computer/IT Services |
| Salary | $40–$44 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- 1st Level Supportunmatched
- Artificial Intelligence (AI)unmatched
- Biotech and Pharmaceuticalunmatched
- Customer Relationship Management (CRM)unmatched
- Diversityunmatched
- Driver's Licenseunmatched
- Drug Developmentunmatched
- Field Salesunmatched
- HIV/AIDS (Acquired Immune Deficiency Syndrome)unmatched
- Hepatitis Bunmatched
- Hepatitis Cunmatched
- Information Technology & Information Systemsunmatched
- Internal Auditunmatched
- Inventory Managementunmatched
- Leadershipunmatched
- Licensingunmatched
- Maintain Complianceunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft PowerPointunmatched
- Microsoft Wordunmatched
- Operational Supportunmatched
- Order Managementunmatched
- Performance Metricsunmatched
- Regulationsunmatched
- Reporting Dashboardsunmatched
- Research & Development (R&D)unmatched
- Sales Operationsunmatched
- Support Documentationunmatched
- Sustainabilityunmatched
- Time Managementunmatched
- Truck Driverunmatched
- Vehicle Fleetsunmatched
- Workforce Managementunmatched
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