Commercial Operations Specialist - I

Support for the Sales Operations team. The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support. Support will focus on Fleet Operations, Sample Operations, and Field Enablement.
Fleet Operations
Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
Audit Fleet data for accuracy and identify discrepancies requiring correction
Assist Fleet lead with driver compliance through review of driver records
Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership
Generate routine Fleet reports, dashboards, and performance metrics
Maintain Fleet-related sustainability reporting
Sample Operations
Coordinate Sample Operations activities related to:
Training verification
Inventory reconciliation, audit preparation, and follow-ups
Practitioner Authorization Change (Client) forms and account updates in CRM
Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance
Assist with investigation support and documentation compilation for:
Sample discrepancies
Loss/theft reports
Regulatory or internal audit requests
Field Enablement
Review exhibit and sponsorship escalations for:
Completeness and policy alignment (letters of intent, agendas, required documentation)
Date accuracy, cost accuracy, and lead-time requirements
Monitor post-event attestation completion
Track missing or late attestations, ensuring compliance closure for all events
Licensing and Credentialing
Escalation support to facilitate timely completion of jurisdiction submissions & renewals
Qualifications
6 years pharmaceutical/biotechnology experience (including internship experience)
Field Sales or Commercial Operations experience
Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)