Commercial Product Support Specialist
Revolution Foods, Inc.
Carson, CA
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JOB DETAILS
SALARY
$65,000–$85,000 Per Year
JOB TYPE
Part-time
SKILLS
Analysis Skills, Communication Skills, Contract Approval, Cook Dishes, Corrective Action, Cost Analysis, Cross-Functional, Customer Experience, Customer Support/Service, Distribution Services, Documentation, English Language, Financial Operations, Food Production, Food Quality, Food Safety, Food Services, Food and Beverage Industry, Government, Ingredient Selection, Leadership, Logistics, Manufacturing, Manufacturing Operations, Menu Management, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Needs Assessment, Nutrition, Onboarding, Operational Communications, Operational Support, Organizational Skills, Partner Sales, Presentation/Verbal Skills, Pricing, Product Development, Product Documentation, Product Lifecycle, Product Management, Product Support, Product/Service Launch, Proposal Development, Purchasing/Procurement, Regional Sales, Regulations, Reporting Skills, Request for Proposals (RFP), Risk, Root Cause Analysis, Sales, Sales Management, Sales Support, Spanish Language, Supply Chain, Support Documentation, Technical Leadership, Trend Analysis, United States Department of Agriculture (USDA), United States Department of Defense (DoD), Vendor/Supplier Selection, Writing Skills
LOCATION
Carson, CA
POSTED
7 days ago
The Commercial Product Support Specialist serves as the operational bridge between the company's food manufacturing operations and its school district partners. This role is responsible for ensuring that commercial product lines, including prepared meals, commodity-based items, and USDA/CACFP-compliant offerings, are accurately represented, well-supported, and effectively communicated across the sales and account management lifecycle.
The ideal candidate brings a strong understanding of K–12 food service operations, school nutrition program requirements, and the commercial dynamics of institutional food manufacturing. They thrive at the intersection of operations, sales support, and customer success, and are energized by helping district partners maximize the value of company's product portfolio.
KEY RESPONSIBILITIES
• Serve as the primary internal resource for product-related inquiries from district partners, sales teams, and account managers, including ingredient specifications, nutrition profiles, allergen data, and production timelines.
• Maintain up-to-date product documentation including but not limited to spec sheets, USDA CN labels, HACCP summaries, letter of guarantee, COAs, and compliance certifications for all active K–12 product lines.
• Coordinate with manufacturing, culinary, and supply chain teams to communicate product availability, lead times, substitution protocols, and menu change impacts to field-facing teams.
• Support the onboarding of new district accounts by preparing product introduction materials, training guides, and implementation checklists.
• Provide product expertise and documentation support for RFP and bid responses, ensuring accuracy in commercial terms, nutritional compliance, and product descriptions.
• Collaborate with the sales team to develop tailored product proposals, sample menus, and cost comparison analyses for prospective and renewing district partners.
• Prepare and maintain a product catalog and commercial sell sheets aligned to current manufacturing capabilities and seasonal availability.
• Assist with pricing analysis, volume discount modeling, and contract renewal packages in coordination with finance and operations.
• Ensure all commercial product lines meet applicable USDA National School Lunch Program (NSLP), School Breakfast Program (SBP), and CACFP At-Risk Afterschool Meals regulations.
• Monitor USDA commodity program updates, including Foods Available List changes, and communicate implications to relevant internal teams and district partners.
• Support the preparation and submission of state and federal product documentation, including Child Nutrition (CN) label applications and annual program renewals.
• Collaborate with the food safety and quality assurance team to ensure product specifications remain current and compliant following formula changes or reformulations.
• Act as the primary point of contact for product-related issues raised by district partners, coordinating resolution across manufacturing, logistics, and culinary teams.
• Track and analyze product complaint and substitution trends, preparing summary reports with root cause findings and recommended corrective actions.
• Build strong relationships with district nutrition directors, business managers, and food service coordinators to understand evolving product needs and preferences.
• Partner with the Customer Experience team to incorporate product feedback into menu planning cycles, new product development, and contract renewals.
• Provide technical guidance to partners on how products perform in institutional kitchen equipment, including rapid-cook ovens, combi-ovens, and large-scale holding cabinets.
• Ensure proper feedback loop coverage by maintaining coverage via omnichannel support during regular business hours.
• Maintain product support metrics, including response times, resolution rates, open product issues, and substitution volumes; report results to Customer Exeperience and Operations leadership monthly.
• Participate in cross-functional product launch meetings to ensure commercial readiness, field team training, and district communication plans are in place prior to rollout.
• Support the Customer Experience team in tracking and communicating operational changes (e.g., packaging updates, new suppliers, seasonal menu shifts) that affect district partners.
QUALIFICATIONS
Required
• 3+ years of experience in K–12 food service, institutional food manufacturing, food distribution, or a related commercial food industry role preferred
• Working knowledge of USDA child nutrition program requirements (NSLP, SBP, CACFP) and federal nutrition standards (HHFKA, meal pattern requirements).
• Demonstrated ability to read and interpret food product specifications, nutrition fact panels, CN labels, and allergen documentation.
• Strong written and verbal communication skills; comfortable presenting product information to internal teams and external district partners.
• High proficiency in Microsoft Office (Excel, Word, PowerPoint);
• Exceptional organizational skills with the ability to manage multiple product lines, documentation requests, and stakeholder needs simultaneously.
Preferred
• Prior experience in a commercial food manufacturing or co-packing environment supporting institutional or K-12 foodservice channels.
• Familiarity with USDA commodity diversion programs, DOD Fresh, and state-level procurement processes for school nutrition programs.
• Experience supporting bid and RFP processes for public sector food service contracts.
• Experience with ProcessorLink preferred
• Bilingual (English/Spanish) is a plus.
Salary Range: $65,000–$85,000
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About the Company
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Revolution Foods, Inc.
Revolution Foods is committed to transforming the way America eats by providing access to great tasting, healthy meals for families across America. Since its founding in 2006, it has served over 150 million healthy, kid-designed affordable meals to schools across the country. Expanding upon its success in schools, Revolution Foods expanded their impact by launching high-quality options, available at retail.
Today, its 1,000+ locally-hired employees share in the Revolution Foods mission by creating and delivering over one million freshly prepared meals to students in schools, every week.
Based in Oakland, CA it was twice named the second fastest growing company in America’s inner cities by the Inner City 100 List and ranked by Fast Company as #6 (for food) on the world’s 50 Most Innovative Companies.
Specialties
healthy school meals, healthy consumer products, and healthy vending
COMPANY SIZE
1,500 to 1,999 employeesINDUSTRY
Manufacturing - Other
EMPLOYEE BENEFITS
Employee Events, Life Insurance
FOUNDED
2006
WEBSITE
http://www.revolutionfoods.com