Commercial Property Manager

This job is posted on behalf of Step Up Recruiting by Top Echelon.

Commercial Property Manager

Position Overview

We are seeking an experienced Commercial Property Manager to oversee the day-to-day operations, financial performance, and tenant satisfaction for a portfolio of commercial real estate assets. This role serves as the primary point of coordination for property-related activities, ensuring buildings are well-maintained, financially sound, and operating in accordance with lease agreements and company standards.

The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities across several properties while working collaboratively with internal departments and external partners.

Key Responsibilities

Property Operations

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• Oversee the daily operation and maintenance of assigned commercial properties.
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• Conduct routine site inspections to identify maintenance needs, safety concerns, and property improvement opportunities.
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• Coordinate repairs, preventive maintenance, and building service activities to ensure properties remain in excellent condition.
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Tenant Services

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• Serve as the primary contact for tenant inquiries, requests, and concerns.
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• Foster strong tenant relationships through responsive communication and proactive problem resolution.
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• Coordinate tenant move-ins, move-outs, and lease-related activities as needed.
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Lease Contract Administration

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• Maintain a thorough understanding of lease provisions and ensure compliance with lease obligations.
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• Track critical lease dates, renewals, notice periods, and tenant responsibilities.
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• Support lease administration and documentation processes.
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Financial Oversight

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• Monitor property budgets and operating expenses.
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• Review invoices for accuracy and assist with the approval and payment process.
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• Partner with accounting teams on accounts receivable, collections, reconciliations, and financial reporting.
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• Identify cost-saving opportunities while maintaining service and property standards.
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Vendor Project Coordination

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• Manage relationships with service providers, contractors, and vendors.
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• Obtain bids, negotiate services, and monitor vendor performance.
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• Coordinate capital improvement projects, tenant improvements, and facility upgrades from planning through completion.
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Risk Management Compliance

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• Help ensure properties comply with applicable regulations, safety standards, and insurance requirements.
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• Address potential risks and liability concerns in a timely manner.
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• Maintain accurate property records, reports, and operational documentation.
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Success Measures

The Commercial Property Manager will be expected to:

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• Deliver high levels of tenant satisfaction through timely response and follow-through.
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• Maintain attractive, safe, and well-operated properties.
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• Ensure maintenance requests and property issues are resolved efficiently.
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• Monitor and control operating expenses within approved budgets.
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• Manage delinquency and collection matters proactively.
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• Maintain accurate records, reports, and financial documentation.
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• Stay ahead of lease obligations, renewals, and critical deadlines.
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• Build productive relationships with tenants, vendors, and internal stakeholders.
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Qualifications

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• Minimum of five years of commercial property management experience.
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• Experience overseeing office, industrial, retail, flex, or mixed-use commercial assets.
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• Strong understanding of commercial leasing, CAM reconciliations, budgeting, property operations, and accounts receivable.
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• Experience coordinating maintenance teams, contractors, and service providers.
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• Excellent verbal and written communication skills.
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• Strong organizational, time-management, and problem-solving abilities.
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• Ability to manage multiple buildings, projects, and tenant priorities simultaneously.
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• Comfortable taking ownership of issues and driving them through resolution.
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• Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, and Teams.
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• Experience with property management software such as Yardi is a plus.
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• Valid driver's license and ability to travel regularly between assigned properties.
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Ideal Candidate Profile

The successful candidate will be a proactive, hands-on property professional with strong business acumen and a commitment to delivering exceptional service. They will thrive in a fast-paced environment, demonstrate sound judgment, and effectively balance tenant needs, operational requirements, and financial objectives across a diverse commercial real estate portfolio.