Description
Founded in 1986, Sterling Commercial Roofing, a Tecta America company, is the trusted choice for businesses across Northern Illinois, Eastern Iowa, and Southern Wisconsin. As the largest commercial roofing business in Illinois, we put people first—ensuring employee safety and delivering exceptional service and quality to our customers.
We are looking for a Commercial Roofing Service Coordinator to join our team.
The Service Coordinator is responsible for maintaining accurate and on-time recording keeping relative to the Service Department's Operations. This individual will perform functions to support the work order process, including but not limited to ensuring that all charges related to work orders are posted properly and closed on a timely basis. They will also process warranty and product improvement claims and handle communications with customers in a professional manner.
Job Functions:
- Provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
- Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
- Maintain accurate database of all service related files and logs for document control and refrigeration management.
- Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
- Maintain customer equipment database and contract renewals.
- Follow-up with service technicians to make sure their work orders are opened and closed properly.
- Research information requests.
- Schedule or coordinate meetings or appointments.
- Communicate with Service technicians and provide them with paperwork required in the field.
- Fill requests from Servicemen for forms and needed supplies.
- Make copies and prints or send out to be processed as needed.
- Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
- Assist on close out paperwork for projects.
- Work independently and within a team on special, nonrecurring and ongoing service projects.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Perform all other duties as assigned by management in a professional and efficient manner.
Knowledge, Skills & Experience:
- Must possess a minimum of three (3) years recent facilities services administrative experience, preferably in the Construction industry.
- Excellent Microsoft skills, preferably MS Office (Word and Excel), experience working with Outlook for e-mails, scheduling, etc. a plus.
- Must possess excellent communication skills, customer service skills to serve both internal and external customers.
- Outstanding organizational skills, excellent time management, and the ability to multi-task in a fast paced high volume environment.
- Ability to maintain flexible and positive attitude towards assignments.
- Track record of initiative and establishing priorities, and ownership of work is essential. Effective problem-solving ability to research and satisfactorily resolve issues. o Must exhibit attention to detail and commitment.
- Overall this role will support a cooperative team climate conducive to maximize employee morale and productivity.
- Bilingual English/Spanish a plus
Hourly Rate - $24-$27 per hour.
Sterling Commercial Roofing, a Tecta America company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.