At Nations Roof, we don’t just install and service roofs—we build long-term partnerships with our customers and invest in the people who make our success possible. As one of the largest and fastest-growing commercial roofing contractors in the United States, Nations Roof offers stability, growth, and career advancement opportunities that go far beyond a single role.
Our Charlotte, NC is seeking a motivated and experienced Service Department Manager to lead and grow our service operations across the Greater Charlotte area. This is a key leadership position with direct impact on operational performance, customer satisfaction, and profitability.
The Service Department Manager oversees all day-to-day operations of the service department, including scheduling, dispatch, technician leadership, customer communication, and financial performance. This role requires a strong leader who can manage multiple priorities in a fast-paced environment while maintaining high standards of safety, quality, and customer service.
The ideal candidate brings experience in roofing or construction services, excels at leading teams, and is passionate about delivering exceptional service and results.
Manage daily service department operations to ensure efficiency, quality, and safety.
Oversee scheduling, dispatching, and coordination of service technicians and jobs.
Lead, coach, and develop service technicians to drive performance and professional growth.
Ensure compliance with company policies, safety standards, and industry best practices.
Act as a primary point of contact for customers regarding service requests, estimates, and updates.
Maintain proactive, professional communication to ensure a high level of customer satisfaction.
Address service-related issues and resolve concerns promptly and effectively.
Coordinate with suppliers, vendors, and internal teams to maintain efficient job flow.
Track service department budgets, performance metrics, and profitability.
Review service reports, scopes of work, and job documentation for accuracy.
Identify opportunities for process improvement and implement best practices to improve efficiency and margins.
Experience in roofing, construction, estimating, or a related service-based industry.
Proven leadership and team management experience.
Strong communication, organization, and customer-service skills.
Ability to read and interpret roofing reports, scopes of work, and service documentation.
Proficiency with scheduling software, CRM systems, and standard office tools.
Strong problem-solving skills and sound decision-making ability.
Competitive salary of based on experience.
Company vehicle or vehicle allowance.
Medical, Dental, and Vision insurance.
401(k) plan with company contribution.
Paid Holidays and Paid Time Off (PTO).
Career development and advancement opportunities.
Supportive, team-oriented work environment.
This is an exciting opportunity to take ownership of a growing service department within a well-established organization backed by the strength and resources of Nations Roof. If you are a hands-on leader who thrives in a fast-paced service environment and wants to make a meaningful impact, we want to hear from you.
If you’re a driven leader ready to manage and grow a successful service department, we encourage you to apply. We look forward to reviewing your application.
Nations Roof provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
NO RECRUITING AGENCIES.
All candidates must be authorized to work in the United States.
EXPERTS IN EXTENDING
Nations Roof is one of the largest and fastest growing commercial roofing contractors, ranked #5 in 2018 Top Roofing Contractors in the US. We were founded to give today’s businesses a clear choice for trustworthy, cost-effective roofing solutions. At Nations Roof, we embrace safety as an important part of a job well done. Nations Roof is an expert in every type of roofing, waterproofing, coating, green and metal system application. Our emphasis is not just project based: we work to understand the budgets, solutions and maintenance that fit best with all roofing assets.