ASE, Analysis Skills, Automotive Repair and Maintenance, Communication Skills, Corporate Policies, Cost Control, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, EEO Regulations, Equipment Maintenance/Repair, Financial Analysis, Financial Management, Genetics, High School Diploma, Interpersonal Skills, Inventory Levels, Leadership, Maintain Compliance, Maintenance Services, Negotiation Skills, OSHA, Organizational Skills, Performance Analysis, Pricing, Problem Solving Skills, Process Improvement, Productivity Management, Profit & Loss, Quality Metrics, Regulatory Compliance, Resolve Customer Issues, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Sales, Team Lead/Manager, Time Management, Trend Analysis
Colony Tire Corporation, located in Charlotte, NC, is currently seeking a full-time Commercial Service Manager to join our team! We offer a comprehensive benefits package including Medical, Dental, and Vision insurance; 401(k), participation in our 100% employee-owned Employee Stock Ownership Plan (ESOP), paid holidays, vacation time, company-paid life insurance and short-term disability. Join a company where your hard work directly contributes to your future ownership and success!
Summary:
The Commercial Service Manager is responsible for overseeing the day-to-day operations of the commercial service department. This role involves managing a team of technicians and service advisors, ensuring excellent customer service, maintaining safety standards, and driving profitability. The Commercial Service Manager will play a key role in ensuring that all commercial service operations meet the company’s quality standards while fostering a positive work environment.
Key Responsibilities:
Team Leadership & Development:
- Lead, train, and develop a team of service technicians and advisors.
- Schedule and coordinate the daily workflow of the service department.
- Monitor performance and provide regular feedback to team members.
- Ensure adherence to company policies, safety standards, and procedures.
Customer Service & Relationship Management:
- Maintain strong relationships with commercial customers to ensure satisfaction and repeat business.
- Address customer inquiries, complaints, and concerns promptly and effectively.
- Collaborate with the sales team to ensure seamless customer experience.
Operational Efficiency:
- Oversee the efficient operation of the commercial service department, ensuring timely completion of all service orders.
- Implement and monitor processes to improve productivity and reduce costs.
- Ensure proper maintenance and use of equipment and tools.
Financial Management:
- Monitor financial performance, including revenue, expenses, and profitability.
- Analyze financial reports to identify trends and areas for improvement.
Safety & Compliance:
- Ensure compliance with all safety regulations and company policies.
- Conduct regular safety meetings and inspections.
- Maintain a clean and organized work environment.
Inventory & Supplier Coordination:
- Oversee inventory levels and ensure the availability of necessary parts and supplies.
- Work with suppliers to negotiate pricing and terms.
- Monitor inventory usage and adjust orders as necessary.
Environment:
- This role requires working in a fast-paced environment with frequent interaction with customers and team members.
- Regular handling of materials up to 100 pounds.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- The job is typically performed in an indoor environment, but exposure to outdoor weather conditions may occur.
Qualifications:
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze and interpret financial data.
- Strong problem-solving skills and attention to detail.
- Knowledge of commercial vehicle systems and repair techniques.
- ASE (Automotive Service Excellence) certification is preferred.
- OSHA (Occupational Safety and Health Administration) certification is a plus.
Education:
- High school diploma or equivalent; Bachelor's degree in business or related field preferred.
- Minimum of 2 years of experience in a commercial service environment
- Proven experience in managing a team and driving operational success.
VEVRAA CONTRACTOR/SUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS
EOE: Minorities/women/protected veterans/individuals with disabilities
EEO Policy Statement
Colony Tire Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Colony Tire Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Colony Tire’s employees to perform their expected job duties is absolutely not tolerated.
View the EEO is The Law Poster.
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf