Commercial Servicing Specialist

Who We are:

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!

Who we are seeking for this role:

The ideal candidate will demonstrate and encourage high standards of behavior that is consistent with Ion’s service Philosophy of Safety & Security, Accuracy, Responsiveness, Friendly, Personalized Service. Consistently demonstrates a strong commitment to Ion, willing to go “above and beyond” whenever necessary. This individual thrives in an environment that encourage teamwork and promotes inclusion by working with a variety of people.

As a Commercial Servicing Specialist, you are responsible for:

Provide quality customer service to support the Commercial/Consumer/Residential Loan Servicing departments including but not limited to setting up new loans and loan modifications on the Bank’s Core System. Handle inquiries and requests of personal/business customers, lending officers and branch personnel. Generate monthly and quarterly reports including insurance force placement billing, SBA 1502 Reporting and general ledger reconciliation. Service and administer the remittance of Participation and Investor loans.  Research and provide required documentation of all audit and legal process requests. Ensure the departmental goals are met, and policies and procedures are up to date. Perform and support the daily function of scanning loan and financial documents and the Quality Control Review of scanned documents.

Responsibilities:

• Ensure company service standards are continually achieved in area of responsibility.
• Manage and handle the daily scanning and indexing of loan files, financial statements, and tax returns, provide scanning system training to co-workers.
• Analyze and remit escrowed loans tax payments and track non-escrowed loans; provide support to borrowers for annual escrow analysis.
• Accurately research all legal process requests.
• Provide timely release of loan collateral.
• Quality control review of loan files and documentation.
• Provide payoff figures and prepare collateral full and partial releases.
• Monthly reconciliation of departmental general ledger accounts.
• Monthly remittance and administration of participation and Investor loans .
• Prepare correspondence for various Commercial/Consumer/Residential servicing tasks.
• Ensure accurate system field setups for insurance tracking and force placement.
• Promptly and professionally answer customer inquiries, handle lending officer inquiries and requests in a timely and professional manner.
• Accurate and timely processing of Commercial Line of Credit and Construction loan advances

Education and Qualifications:

• High school diploma required plus additional banking courses.
• Three to five years Loan Servicing experience or some comparable combination of education and experience.

Benefits:

• Health Insurance (Medical, Dental Vision)
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• 11 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.