Commercial Support Coordinator

Position Summary

The Commercial Support Specialist provides administrative support to the Commercial team by maintaining accurate customer data and supporting daily commercial operations. This role is responsible for data entry and account maintenance in Salesforce and KAG's customer-facing platform, assisting with customer onboarding, account updates, reporting, and other administrative tasks. The position helps ensure data accuracy, efficient processes, and a positive customer experience through strong attention to detail and organizational skills.

Essential Functions

• Maintain accurate customer and account information in Salesforce, KAG Trip Focus, and other commercial systems to ensure data integrity.
• Coordinate customer onboarding by managing account setup, required documentation, and system updates from start to finish.
• Support the Commercial team with administrative, operational, and reporting activities, including proposals, presentations, analytics, and KPI reporting.
• Generate, maintain, and distribute reports to support customer activity, sales performance, and leadership reporting.
• Build and maintain positive working relationships with customers, field sales representatives, operations, and internal stakeholders to ensure an exceptional customer experience.
• Serve as a resource for customer data, CRM, and customer portal inquiries, including providing training and support for KAG Trip Focus.
• Identify opportunities to improve processes, streamline workflows, and enhance data quality across commercial systems.
• Maintain accurate records of customer and sales activity within Salesforce and other commercial platforms.
• Participate in customer meetings, conferences, and other commercial events as needed (approximately 10% travel).
• Perform other duties and special projects as assigned.