Communication Operator

Communication Operator at Kaiser Permanente

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campaign-Day hours_per_week-1 industry-A01|SEIU|United-Healthcare-Workers-West job_level-Entry-Level job_status-Regular job_type-Standard salary_relocation-Call-in/On-Call travel-No custom_fields.EEO-Kaiser-Permanente-is-an-equal-opportunity-employer-committed-to-fair,-respectful,-and-inclusive-workplaces.-Applicants-will-be-considered-for-employment-without-regard-to-race,-religion,-sex,-age,-national-origin,-disability,-veteran-status,-or-any-other-protected-characteristic-or-status. custom_fields.ReqID-1410275 custom_fields.Shift-Day custom_fields.Field1-Administration,-Clerical-and-Support-Services custom_fields.Field2-Sun,-Mon,-Tue,-Wed,-Thu,-Fri,-Sat, custom_fields.Reindex-2 custom_fields.Facility-San-Francisco-2425-Geary-Hospital custom_fields.MHSTheme-No custom_fields.PayBasis-Hourly custom_fields.PayRange-$35.17---$37.62-/-hour custom_fields.Department-San-Francisco-Hospital---MedFac-Communications---0201 custom_fields.jobtitleLI-Communication-Operator---1410275 custom_fields.leadership-no custom_fields.CFSalaryLow-35.17 custom_fields.HawaiiTheme-Administration,-Clerical-and-Support-Services custom_fields.JobSchedule-Call-in/On-Call custom_fields.PostAddress-California,San-Francisco,San-Francisco-2425-Geary-Hospital custom_fields.ShiftFilter-Day custom_fields.customtheme-Administration,-Clerical-and-Support-Services custom_fields.CFSalaryHigh-37.62 custom_fields.LocationName-NCAL custom_fields.SchemaHiring-Kaiser-Permanente custom_fields.LocationValue-NCAL custom_fields.employeegroup-A01|SEIU|United-Healthcare-Workers-West custom_fields.WorkerLocation-Onsite custom_fields.employeestatus-Regular custom_fields.WorkingHoursEnd-10:30-PM custom_fields.JobScheduleField-Call-in/On-Call custom_fields.WorkingHoursStart-02:00-PM custom_fields.PrefQualification1-

• Basic-Qualifications:
• -Experience
• Minimum-one-(1)-year-of-multi-line-telephone-experience.
• Per-the-National-Agreement,-current-KP-Coalition-employees-have-this-experience-requirement-waived.
• Education
• High-School-Diploma/GED.
• License,-Certification,-Registration
• N/A
• Additional-Requirements:
• Ability-to-read-and-comprehend-simple-instructions,-short-correspondence,-and-memos.---Ability-to-write-basic-correspondence.
• Ability-to-effectively-present-information-in-one-on-one-and-small-group-arrangements-to-customers,-clients,-and-other-incumbents-of-the-organization.
• Must-be-willing-to-work-in-a-Labor-Management-Partnership-environment.
• Also-refer-to-Position-Specifications-outlined-in-the-appropriate-collective-bargaining-agreement.
• Must-pass-typing-test-of-25WPM.
• Preferred-Qualifications:
• N/A

custom_fields.CaliforniaLocations-NCAL custom_fields.LocationDescription-California,San-Francisco,San-Francisco-2425-Geary-Hospital custom_fields.NurseResidencyTheme-Administration,-Clerical-and-Support-Services custom_fields.VisionServicesTheme-Administration,-Clerical-and-Support-Services custom_fields.ExternalReferenceCode-1410275 custom_fields.InternalReferralTheme-Administration,-Clerical-and-Support-Services custom_fields.PhysicianAssistantTheme-Administration,-Clerical-and-Support-Services custom_fields.CFIsSignOnBonusAvailable-No custom_fields.FacilityServicesandMaterialsManagementTheme-Administration,-Clerical-and-Support-Services

Administration, Clerical & Support

Provide critical support and enable teams to deliver total care

Acting as the backbone of our organization, you'll help support our commitment to total care as you build a career where you can realize your own potential.

custom_fields.customtheme-Administration,-Clerical-and-Support-Services

Communication Operator

Primary Location San Francisco, California Facility Name San Francisco 2425 Geary Hospital Schedule Call-in/On-Call Shift Day Salary $35.17 - $37.62 / hour

Job Number 1410275 Date Posted 04/07/2026

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Job Summary:

Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.

Essential Responsibilities:

• Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel.
• Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service.
• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel.
• Responds to callers inquiries concerning patient condition and other requests for information.
• Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database.
• Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings.
• Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel.
• Performs other related duties as required.
• Supervisory Responsibilities: This job has no supervisory responsibilities.

Grade 125

Basic Qualifications:

Experience

• Minimum one (1) year of multi-line telephone experience.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High School Diploma/GED.

License, Certification, Registration

• N/A

Additional Requirements:

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write basic correspondence.
• Ability to effectively present information in one-on-one and small group arrangements to customers, clients, and other incumbents of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.
• Must pass typing test of 25WPM.

Preferred Qualifications:

• N/A

Primary Location: California,San Francisco,San Francisco 2425 Geary Hospital Scheduled Weekly Hours: 1 Shift: Day Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat, Working Hours Start: 02:00 PM Working Hours End: 10:30 PM Job Schedule: Call-in/On-Call Job Type: Standard Worker Location: Onsite Employee Status: Regular Employee Group/Union Affiliation: A01|SEIU|United Healthcare Workers West Job Level: Entry Level Department: San Francisco Hospital - MedFac-Communications - 0201 Pay Range: $35.17 - $37.62 / hour Travel: No On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

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