Communication Program Manager, Worldwide Grocery Stores (WWGS) Support Services

Amazon

Seattle, WA

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JOB DETAILS

LOCATION

Seattle, WA

POSTED

30 days ago

Description Amazon's World Wide Grocery Store (WWGS) division is seeking a Communication Program Manager to own and drive the end-to-end communications strategy across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. This role is responsible for creating, editing, and delivering clear, accurate, and operationally relevant communications - including tasks, messages, newsletters, and stakeholder engagements - to field teams and support partners. The ideal candidate is a proactive communicator who thrives in a fast-paced retail environment, can simplify complex operational content for store-level audiences, and has a passion for building scalable communication programs. You will serve as the connective tissue between Operations leadership and the field, ensuring timely, high-impact messaging that drives completion rates, readership, and operational excellence. Key job responsibilities Communications Strategy & Content Creation 1. Own the creation, editing, and distribution of communications, tasks, and messages across Whole Foods Market, Daily Shop, One Grocery, and new concept store formats. 2. Author and curate the Ops Note - Field Support Partner Newsletter, consolidating relevant content into a single, actionable resource for support partners to view, action, and support in stores. 3. Edit and refine content for accuracy, operational nuance, and simplification - ensuring all communications are written at a level appropriate for store team readership and comprehension. 4. Develop and maintain a consistent voice, tone, and formatting standard across all WWGS communications. Stakeholder Management & Engagement 1. Conduct weekly meetings with Operations Leader Subject Matter Experts (SMEs) to proactively identify communication needs, anticipate high-urgency messaging requirements, and facilitate timely delivery of critical updates. 2. Build and maintain strong cross-functional relationships with Operations, Store Leadership, Program Managers, and central teams to ensure alignment on messaging priorities and content accuracy. 3. Serve as the primary point of contact for communication requests across WWGS brands, triaging and prioritizing based on urgency, audience impact, and operational relevance. 4. Manage stakeholder review and approval workflows to ensure content is vetted, accurate, and delivered on schedule. Communication Channels & Tools 1. Support and improve programmatic work around communication channels and tools, including the intranet site, Microsoft Teams, meeting cadences, and communication tooling platforms. 2. Evaluate and optimize existing communication channels to increase readership, completion rates, and engagement metrics. 3. Partner with technology and tooling teams to identify opportunities for automation, improved delivery mechanisms, and enhanced user experience for field audiences. 4. Maintain and govern communication channel standards, ensuring content is published in the right channel, at the right time, for the right audience. Program Management & Continuous Improvement 1. Develop and track key performance metrics including message completion rates, readership rates, newsletter engagement, and stakeholder satisfaction. 2. Proactively identify gaps, redundancies, or inefficiencies in current communication workflows and propose scalable solutions. 3. Anticipate high-urgency communication needs (e.g., product recalls, safety alerts, seasonal operational changes) and establish rapid-response protocols. 4. Create and maintain a communication calendar that aligns with operational cadences, seasonal events, and business priorities across all WWGS brands. 5. Document standard operating procedures (SOPs) and playbooks for recurring communication processes. Basic Qualifications - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Written and verbal communication skills with the ability to distill complex operational information into clear, concise, store-friendly language. - Strong editorial judgment with experience editing content for accuracy, tone, and audience appropriateness. - Proven ability to manage multiple stakeholders, competing priorities, and tight deadlines in a fast-paced environment. - Strong program management skills with the ability to build, track, and optimize communication workflows and processes. - High degree of ownership and bias for action - ability to work independently and proactively anticipate needs. - Experience in retail, grocery, or store operations communications. - Bachelor's degree in communications, Journalism, English, Marketing, Business Administration, or a related field. - 3+ years of experience in communications, content management, program management, or a related role. - 2+ years of experience in a retail, grocery, or field operations environment. Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - Experience with communication and collaboration tools (e.g., Microsoft Teams, SharePoint, intranet platforms, email distribution systems). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, IL, Chicago - 74,200.00 - 129,800.00 USD annually USA, TX, Austin - 74,200.00 - 129,800.00 USD annually USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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