COMMUNICATION REPRESENTATIVE

Phoebe Putney Health System

Albany, GA

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JOB DETAILS

SKILLS

Communication Skills, Communication Systems, Customer Experience, Customer Relations, Customer Support/Service, Emergency Response, Equipment Maintenance/Repair, File Maintenance, Fire Alarm, Firefighting, Hospital, Identify Issues, Medical Treatment, On Call, Patient Care, Productivity Management, Public/Media/Press/Analyst Relations, Regulatory Requirements, Requirements Management, Resolve Customer Issues, Telephone Skills, Time Management

LOCATION

Albany, GA

POSTED

Today

Job SummaryOrganize and direct activities at the Information Desk and Switchboard in accordance with applicable administrative and regulatory requirements. Direct contact with the public via face-to-face and phone. QualificationsHigh School Diploma or GED RequiredWork Experience2 years Communicating effectively and dealing positively with the public, customer relations, problem solving, switchboard/communications system and computers requiredLicenses and CertificationsNot Applicable - No certification and Licensure requirements requirements required or preferred.Essential FunctionsCUSTOMER SUPPORT:Provides prompt assistance to customers, ensuring needs are met.Answers all incoming calls timely to ensure prompt assistance and great customer service to callers.Greets customers with a smile ensuring customer experiences an open and warm welcome.Assists callers by using overhead paging systems as needed, utilizing established protocol.Handles on-call procedures for staff and physicians as identified.Maintains directory and files on active and discharged patients, their location, patient status and other pertinent information according to established procedure.EMERGENCY RESPONSE:Responds to all emergencies in a timely manner.Responds to emergency calls following established protocols/codes.Monitors hospital-wide alarm panel, destructive weather alerts, fire alarms and fire department notification.TECHNOLOGY AND EQUIPMENT USE:Demonstrates technical skill in using equipment appropriate for role.Understands equipment operation.Maintains equipment in working order. Troubleshoots equipment problems.Uses technology to increase productivity. Adapts to new technologyAdditional DutiesAdheres to the hospital and departmental attendance and punctuality guidelines.Performs all job responsibilities in alignment with the core values, mission and vision of the organization.Performs other duties as required and completes all job functions as per departmental policies and procedures.Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.Wears protective clothing and equipment as appropriate.

About the Company

Phoebe Putney Health System

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